Jun 7, 2019
Thank you for your post and welcome to the Community!
I'm sorry to hear about the experience you have had with our Customer Service team. This is certainly not normal.
The Community is a forum designed to help our customers with Technical Support. We can not assist with matters of Customer Service through this platform.
If you do have any further issues I would recommend reaching out to the Customer Service team for the best advice.
Have a great day!
Jessie O - Community Admin