Sep 1, 2019
Hi, just bought the 700 and the right ear is slightly higher than the lft one.
I also have a qc35ii and dont have a similar problem.
Also on iphpne, when I raise the volume up to 80-85% the basses are ok, but when raising above, only medium and high tones are going up, bass do not get higher.
Mar 26, 2019
Thanks for posting and welcome to the community! I am sorry to hear that you are having trouble with your Noise-Cancelling Headphones 700, I would be more than happy to help you out today. There are some simple troubleshooting steps we can try like resetting the headphones, clearing the pairing list and making sure that the ear cushions are secured properly to the ear cups.
To reboot your headset:
To clear the headset memory of previously paired Bluetooth® devices:
I hope this helps, please let me know how you get on!
Zoe C - Community Support
Nov 4, 2019
did you solve the issue? Even I seem to have problem with my headphones. The right one seems to have a bit more sharpness (not sure of proper technical term) and seem to pick up low frequency sound well compared to the left one.
Jun 22, 2020
I had this same issue as well. After following these steps, my headphones are now balanced in terms of audio not being more prevalent on the left.
Thanks so much for the insight!