Jul 31, 2019
I do not currently have other VOIP software on my machine hence I cannot attempt a repro with another app. I believe someone replied that they're also facing the same issue on Skype.
Please note that having the Teams window open or not does not change the behaviour. Also, attempting to close the call by double tapping the touchpad seems to play whichever song is playing in the background without the audio actually going into the headphones.
In an attempt to explain the behavior (best guessing here), it seems that Windows is channelling input and output call audio physically through the headphones by using the "headset" device instance; however, it seems that the touchpad / button functionality is still connected with the "stereo headphones" device instance (explaining why the controls still apply on the music app and not Teams).
Hope this helps. Please tell me if you need anything else to allow progressing this.
Thank you for getting back to us. I have collated as much information as I can here, and have passed this onto the relevant team so we can look into this issue further for you all.
To other members of the Community who may experience this, please get back to us with as much information as you can so we can look into this further for you!
I thank you all for your continued patience on this.
Thank you all for your patience! We are continuing to look into this and we are trying to gather as much information as possible here!
This is likely a communication/interoperability problem between the software, system and headset. This would mean that not all software is able to interpret the AVRCP commands sent from our headset.
As such, can I ask that anyone who is having this issue to come forward with the following information:
If you are not sure how to gather any of the above information for your system, please get back to me and I will guide you through this.
I look forward to hearing from you all!
Aug 8, 2019
I reported the same issue, that auto-off doesn't recognize when you're in a skype call, several weeks ago. So it shouldn't seem that strange ...
Call controls don't work for it either. Volume adjustment does, but it's just adjusting the master volume.
Dell E7470 laptop
Skype for business
Windows 10 1803 build 17134.885
Not sure if other applicaitons are affected .. because I need to keep auto-off set to never for calls to work.
Dell Latitude 7480
Windows 10 Enterprise, Version 1803, Build 17134.984
Skype for Business 2016 MSO (v 16.0.4849.1000, 64-bit)
Microsoft Teams (v 1.2.00.23358, 64-bit)
Bose App Version 2.3.2
Bose 700 Firmware Version 18.104.22.1684.be3bf4b
The headphone controls only work to adjust volume when used with Skype for Business or Microsoft Teams, nothing else is functional.
Aug 12, 2019
MSFT Surface Book 2
Win10 18362.295 (latest)
Microsoft Teams Version 1.2.00.22654 (64-bit).
Android 8.1.0, 2018/12 SP, OPM7.181205.001
I'm happy to run a tracing suite. I can repro the issues pretty easily. I've already filed a bug with Teams and the BT stack at MSFT: reach out to me if you want details.
Sep 14, 2019
MS Surface Book
Win 10 Pro, Version 10.0.17763 (64-bit) -> latest
Bose App Version 2.3.2 -> latest
Bose 700 Firmware Version 22.214.171.1244.be3bf4b -> latest
Skype4Business: Skype for Business for Office 365 MSO (16.0.11328.20362) -> latest
Teams: Version 1.2.00.22654 (64-bit) -> latest
I have some of the same issues. Eventually within a Teams call my headphones basically quit working and I have to switch over the device(computer) speakers and mic.
Upon further troubleshooting. If I quit using using my bluetooth surface mouse my headset works perfectly fine. I'm using a Surface Book Gen1 as well i7 proc 16 gb of Ram. It may be a Bluetooth limitation on the computer. The volume controls work well when connected as well.
Are there any specific changes in the latest firmware update that were made to make this any better? I'm updating right now, but keeping my expectations low based on the sparse release notes.