Highlighted
AyushSwiss
Quiet Contributor
  • 0
  • 3
  • 0
Registered since

Jul 23, 2019

ANC is not working properly in my 2 hour old Bose QC 35 II

Hello Bose Team,

 

Today (23-July-2019) I got my new Bose QC 35 II. I was very excited about this. First thing after unboxing I tried the ANC because I bought this headphone only for this. 

But somehow it's not working how it suppose to work. I am able to hear everything around nearby. It only reduces the noise maybe 20% to 25%.

When I connected it with the Bose Connect app then it automatically updated its firmware. But the problem remains the same.

 

I live in Switzerland and my contact number is ***edited by moderator***. Please help me with this.

 

What should I do?

4 REPLIES 4
Moderator

Re: ANC is not working properly in my 2 hour old Bose QC 35 II

Hello AyushSwiss, 

 

Thank you for your post and welcome to the Bose Community. 

 

I am very sorry to hear that you are having some issues with the ANC on your QC35 II's. 

 

I would recommend visiting btu.bose.com on your computer and manually updating your headphones. 

 

A reset may also be required to correct any occasional minor processing errors. This can be done by:

  1. Power off your product, then wait 30 seconds
  2. Connect your product to a wall outlet using a USB charger, then wait five seconds
  3. Disconnect the USB cable from the headset, then wait one minute
  4. Power on your product.

 

Let us know how you get on with this.

 

Warm regards,

Charlotte G - Community Support

AyushSwiss
Quiet Contributor
  • 0
  • 3
  • 0
Registered since

Jul 23, 2019

Re: ANC is not working properly in my 2 hour old Bose QC 35 II

I did all this!

 

But still the same.

Moderator

Re: ANC is not working properly in my 2 hour old Bose QC 35 II

Hello AyushSwiss,

 

Thank you for attempting these troubleshooting methods for us. 

 

Does the ANC continue to not work whist connected to another device?

Can you also test your headphones with a cabled connection to see if this shows any improvements. 

Does any difference in the ANC show when you toggle between the Low, High and Off settings?

 

We look forward to hearing from you. 

 

Tegan M 

AyushSwiss
Quiet Contributor
  • 0
  • 3
  • 0
Registered since

Jul 23, 2019

Re: ANC is not working properly in my 2 hour old Bose QC 35 II

Hello Bose Team,

 

I called Bose helpline number and they ask me to send the headphone to Bose and they will exchange it.

 

So last Saturday I already sent the parcel.

And yes I tested all way possible and as you suggest.

1. I tried with cable also but ANC is the same. (Reducing only 20% noise)

2. With High option, it reduces only 20%

3. With Low option, it reduces only 10%

 

So finally I sent it back.