Alexa refuses to connect now. It keeps telling me to open the Alexa app, but that does nothing as well. Trying to repair Alexa using the Bose Music app ends in failure as well. It started with my first pair, and now, the second replacement pair has the same **bleep** problem. The only time Alexa worked was when I first got the headphones.
I have already performed all the troubleshooting steps on the Bose Support website, and that used to work. Not anymore. Even if it somehow manages to get connected, it stops working after a day or two.
Thanks for reaching out. Sorry that you are having issues with the Alexa feature on your headphones.
We would love to help get this resolved for you, we appreciate you already looking into some troubleshooting.
Do you get any particular error messages at all that we can reference?
I look forward to hearing from you.
Thank you for letting us know that.
Just to confirm, the troubleshooting you have been trying so far, has it been the information on our support pager HERE?
If you have tried all the troubleshooting there, then there are a few other things that you can check.
On the Alexa app, if you go to Devices > All Devices, do your headphones show up on this list? If they do and are still not responding, it would be a good idea to remove them from this list and then start the setup process for Alexa again.
If you are still having trouble after doing this, the next thing to do would be to reset your headphones. You can do this by:
It would also be a good idea to double-check your headphones are fully up to date using the Device Updater on a computer.
Let me know how you get on.