While Bose headphone connected to my iPhone 11 via Bluetooth, audio drops in between during a call. It gets automatically back to normal. But this causes disruption for my calls.
Please let me know the solution to this problem urgently.
Thank you for posting! Let's get your headphones up and running correctly on calls!
I do have a couple of questions to get a better idea of exactly what is happening with your headphones.
As you have mentioned the audio drops during a call, is this the only time you see the audio dropping? Or does it happen at any other point when you are using them?
Have you had the headphones working on calls previously with this iPhone, or is this your first time trying to do this?
I look forward to hearing from you!
I noticed this call drop issue since I started using it for phone call with my iPhone 11.
When I hear music on my iPad, I never came across this disconnection issue.
I appreciate your prompt response.
Thank you for the update Raj!
As you mentioned it doesn't happen when you are listening to music on your iPad, would you see the connection drop when listening to music on your iPhone at all?
The first thing I would recommend doing is clearing the pairing between your headphones and your iPhone. To do this on the headphones, you would want to slide the Power switch up to the Bluetooth symbol and hold it until you hear a notification. Once this has been done, forget the device on your iPhone and reconnect.
Let me know if this does the trick!
I bought Bose SoundLink AE2 headphones a few weeks ago. I love the sound quality but I am also using this to connect to conference call (due to the COVID-19 situation). While taking conference calls I get frequently disconnected for short time (~1-2 secs). This causes disturbance if I am talking on the call and otherwise as well. To address this, I am using the wire to connect my headphones to my PC. Is there any solution for this issue? I would love to use bluetooth instead of the wired connection.
Just to clarify, I am referring to call taken from my Laptop using my AE2 headphones. Awaiting for response. I am not able to use my headphones connected with Bluetooth to my laptop for taking conference call, which was one of the primary reasons I bought this.
Thanks for posting! Sorry to see that a member of our team hasn't got back to you sooner.
Can you please let me know if this issue happens with all devices when making calls or just the Laptop? If you haven't tested any other devices can you please attempt this.
I'd also like to know if you have attempted the troubleshooting listed in this thread so far? If not please do attempt these steps, as well as resetting the headset by following these instructions below:
We look forward to hearing back from you with the result of these steps.
I tried the suggested steps but no help. Now, I am not able to hear any audio or use the microphone on the headphones. Just to add, I am using Microsoft Teams for the conference calls. Do you want me to check any settings in Teams?