I have Bose 700 headphones currently firmware version is 1.3.1-2028+de73ce1 . recently i am facing the problem when i am over a WhatsApp call after few minutes it drops the call and other person can not able to hear me . i have to cut the call and establish the new call to continue and it happen again after some time . so just to make sure is it a known issue with the firmware or it is happening only with the device that i have also suggest me the way to handle this issue
Thanks for posting! Sorry to read that you are having some audio drop-outs during WhatsApp calls.
I have a few questions, that I would like you to answer so that I can have a little more information on this:
We look forward to hearing back from you with further information.
Jun 15, 2020
Same happens to me also with Cisco Webex and Skype calls. It is really frustrating when you have to disconnect or to wait 10-20 seconds, sometimes even more, to hear your counterparts again.
I am really disappointed with all the issues I have with these BOSE Headphones.
Don't ask me which laptop or phone I am using because I am not experiencing any issues with other wireless, bluetooth or wired headphones that I have, so please do something and justify the name BOSE in your products.
please find my answers inline
Thank you for your response!
I would recommend going into the application and turning off the 'Auto Off'. This has been seen to show some improvement with some of our other headphones. It stops the headphones from thinking they need to go into 'Standby'. You can find this settings menu.
Let me know how if goes!
Oct 25, 2020
I’ve got the same problem. Bose Can you fix it please ? Auto off is off.
Firmware version: 1.7.0-10068+f3675e6
Have you tried any troubleshooting so far to mend the issue you're experiencing? I'd recommend a reset, and also to clear the pairing history of headphones and your device, then re-connect. If possible, test the headphones with a different device for WhatsApp calls and let us know if you're noticing the issue persists!