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Mar 17, 2020

BOSE QC 35 II drops connection in teams meetings

Hello,

I work a lot in the program called Microsoft Teams. You know, the program that is replacing Skype completely as that one is going end of life.

In the voice meetings I have, I use my BOSE QC 35 II, only issue is that it often actually drops connection mid call and I have to reboot the device to reconnect and then it works fine for a couple of minutes again.

This never happens when I listen to music from the computer bluetooth, nor the phone bluetooth. It just happens when I am connected to my Lenovo Thinkpad T480s and talking with someone in Microsoft Teams.

There is no warning, nor nothing. It just dies with the few soundnotifications that tells me that "I am now turning off".

How do I fix this? I cannot go through another day of meetings where I drop in and out every 5 minutes.

22 REPLIES 22
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Re: BOSE QC 35 II drops connection in teams meetings

Hi Stoff, Thank you for your post and welcome!

 

I'm sorry to hear of the issues you seem to be experiencing with Microsoft Teams on your QC35 II's. 

 

I have included another thread linked HERE with a similar issue which I would recommend giving a read and trying the steps outlined there. 

 

Let me know how you get on!

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Mar 17, 2020

Re: BOSE QC 35 II drops connection in teams meetings

Hello, and thanks for trying.

However, these two reported issues don't really have anything in common in terms of what actually happens. In his/her case, the problem is that the voice that tells him/her that the other device is connected cancells out all other audio, in this case an current teams conversation - this is an design flaw, not a bug.

In my case, the headset disconnects and just turns off whilist talking, mid call. It is as if the device has not heard any audio come through for 5 minutes and just went to sleep mode. I believe this is an actual bug within the firmware, and a developer should take a serious look at it. I am personally a developer, but dabbing in other peoples software is something I try to steer clear of.

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Re: BOSE QC 35 II drops connection in teams meetings

Hi Stoff, Thanks for coming back to me!

 

I'm sorry the thread wasn't as helpful as I would have helped. Did you try the steps out of curiosity? 

 

Do you use the Bose Connect app? I would recommend going to the settings and scrolling down to auto-off and selecting never. Hopefully, this will prevent your headphones from turning off during your calls. 

 

Let me know! 

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Mar 17, 2020

Re: BOSE QC 35 II drops connection in teams meetings

While I would have liked to try something, this is an obvious bug in the firmware. Whatever action I take from this moment would be a workaround. For a premium product, I and I suspect a lot of other users expect, that it is patched when there are major bugs turning up.

In this case, you're asking me to remove the "auto-off", that is however a feature I would very much like to keep, as that is a safety feature for me to save battery whenever I miss to turn my headphones off. 

The bug itself needs to be fixed, no workaround should be acceptable to us nor to you in this case. As far as testing things, I would recommend that you try and reproduce this bug, as there is no way I can use these headphones in a meeting until it has been fixed. I stress again, this is a Major bug. Not being able to work with these headphones in one of the biggest corporate programs in the world should set off a lot of red flags in your developer offices.

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Mar 26, 2020

Re: BOSE QC 35 II drops connection in teams meetings

I agree that this is a bug that Bose should fix instead of just suggesting workarounds. With so many of us now having to work from home fixing this should be given a higher priority than it evidently has been in the past.

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Apr 22, 2020

Re: BOSE QC 35 II drops connection in teams meetings

Im currently using BOSE QC 35 II, aswell on MS Teams

Have the exact same issue with the sleep function on an active call / meeting.

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Apr 22, 2020

Re: BOSE QC 35 II drops connection in teams meetings

I agree this seems like something that has to be updated in the firmware. I have similar issues that whenever a notification sound from another program or even Microsoft teams itself plays I loose audio for 5-10 seconds which is very frustrating. I don't have any issues like this with other programs (Zoom, Slack). Very needed update with the increased time working from home. 

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Apr 20, 2020

Re: BOSE QC 35 II drops connection in teams meetings

I have the exact same issue and agree it seems like a firmware but with it could also be a hardware design fault. I had no response from bose on these forums.

 

I am currently trying to use open source software to downgrade the firmware. The official downgrade (4.3.6) made no difference, so I'm going lower seeing if helps.

 

Have tried multiple devices, clearing Bluetooth list, resetting the device, etc.

 

I'm not sure why bose aren't taking this seriously as these threads are full of the same issue.

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Mar 17, 2020

Re: BOSE QC 35 II drops connection in teams meetings

Hey,
This is a bug per definition, as it is supposed to be turned off if not used. Now, it is used, and still turns off. Ergo - Bug.

Regarding your other issue, that is a design flaw, not a bug. What happens is that your headphones can only handle 1 audio line at any given time to be played. So, when you're in a voice meeting and another sound plays on the stereo line your handsfree line cuts out so that your stereo can play that one sound. This is easy to work around by muting your computer sound (The stereo).
The issue will happen every single time two different lines of audio is trying to produce sound. Two will never be able to play at the same time.