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May 28, 2020

BOSE QC35 no longer turn on.

BOSE QC35 no longer turn on.

Worked fine, charged yesterday and no longer turn on.

Been using most days without problems but have suddenly stopped working for NO REASON.

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Moderator

Re: BOSE QC35 no longer turn on.

Hello tobyjdawson, 

 

Welcome to the forums. 

 

I am sorry to hear that your headphones will not turn on. Could you please try the following steps and let me know how you get on?

 

1. Go to btu.bose.com on a computer and update your headphones software.

2. Perform a product reset, to do this, turn off the headset and wait 30 seconds and then plug the headset into a wall outlet using a USB charger, then wait 5 seconds. After that unplug the USB cord from the headset and wait 1 minute once you have completed this turn the headset back on.

 

I look forward to hearing from you!

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