cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 
cpeterso
Contributor
  • 2
  • 3
  • 1
Registered since

Dec 14, 2020

Bluetooth headphones spell out Windows PC's name letter-by-letter instead of pronouncing it as words

Bose product name

Bose QuietComfort 35 Series II

 

Country

US

 

Firmware Version

4.8.1

App Version

iOS app version 14.0

What devices were you using that were affected and what version are they on

Dell XPS 15" 9570 laptop running Windows 10

 

Detailed description of the issue and steps to reproduce

When connecting my Bose QC35 II Bluetooth headphones to my Windows PC, the headphones spell out Windows PC's name letter-by-letter instead of pronouncing it as words like it does with MacBook or iPhone names.

 

What environment do you experience the issue in?

Everywhere.

 

When did you start to experience the issue? Did it work correctly previously?

I've experienced this problem since I purchased these headphones in 2017.

 

Any troubleshooting steps you took

My MacBook laptop's name is "Chris's MacBook". My iPhone's name is "Chris's iPhone". When my Bose headphones connect to those devices' Bluetooth, the headphones pronounce those device names correctly as words.

 

When my headphones connect to my Windows laptop, however, the headphones spell out the Windows laptop's name letter-by-letter: "C. H. R. I. S. W. I. N. D. O. W. S. L. A. P. T. O. P." This is extremely annoying because the spelling takes a very long time and I have to listen to it multiple times a day, every day.

 

It doesn't matter what I name my Windows laptop. I tried renaming my Windows laptop to "Chris's iPhone" because I know the headphones "know" how to pronounce that name as words. But they still spell out the name, so I know this bug is not that the headphones can pronounce some words but not others.

 

I found some old posts in this forum about this Windows problem from 2018, but the problem has not been resolved. I am extremely surprised this bug has persisted for 3+ years. Does no one at Bose use Windows PCs? Does no one at Microsoft use Bose headphones?

1 ACCEPTED SOLUTION

Accepted Solutions
cpeterso
Contributor
  • 2
  • 3
  • 1
Registered since

Dec 14, 2020

Re: Bluetooth headphones spell out Windows PC's name letter-by-letter instead of pronouncing it as w

Author Accepted Answer selected by cpeterso

🎉 I FOUND THE SOLUTION! I followed the instructions from this blog post:

 

https://adrianba.net/2020/12/18/changing-bluetooth-pc-name/

 

  1. Open Windows' "Device Manager" and navigate to the Bluetooth radio adapter on your PC. Mine was called "Qualcomm Atheros QCA61x4 Bluetooth".
  2. In the Properties for the Bluetooth Radio Adapter, on the Advanced tab, you can edit the name that the PC device appears as over Bluetooth. Here, I was able to change the name from all caps to a single capitalized word so that the headphones will capture the new name and report it out correctly.

 

View solution in original post

4 REPLIES 4
Morlock
Expert
  • 290
  • 1486
  • 224
Registered since

Dec 4, 2016

Re: Bluetooth headphones spell out Windows PC's name letter-by-letter instead of pronouncing it as w

I'm guessing here, but I think you'll find that it's because the laptop has put the name in capitals.  So when my computer is named "HOME", it reads out the letters.  When I name it "home" it reads the word.

 

cpeterso
Contributor
  • 2
  • 3
  • 1
Registered since

Dec 14, 2020

Re: Bluetooth headphones spell out Windows PC's name letter-by-letter instead of pronouncing it as w

Thanks for the suggestion. I just tried testing PC name to "home" (all lowercase) and "Home" (capitalized). Each time I rebooted my PC and deleted my PC/headphones' Bluetooth pairing to start with a fresh start. Every time I connected a new PC/headphone Bluetooth pairing, all of those PC names show up in the Bose Connect iOS app's Connections list in all caps: "HOME" and "HOME".

 

I think the problem is that my PC is always broadcasting its name in all caps (even though the Windows Settings show the name with lowercase letters). When I look at my iPhone's Bluetooth settings (so no Bose headphones or software is involved), my PC's name shows up as "HOME".

cpeterso
Contributor
  • 2
  • 3
  • 1
Registered since

Dec 14, 2020

Re: Bluetooth headphones spell out Windows PC's name letter-by-letter instead of pronouncing it as w

Author Accepted Answer selected by cpeterso

🎉 I FOUND THE SOLUTION! I followed the instructions from this blog post:

 

https://adrianba.net/2020/12/18/changing-bluetooth-pc-name/

 

  1. Open Windows' "Device Manager" and navigate to the Bluetooth radio adapter on your PC. Mine was called "Qualcomm Atheros QCA61x4 Bluetooth".
  2. In the Properties for the Bluetooth Radio Adapter, on the Advanced tab, you can edit the name that the PC device appears as over Bluetooth. Here, I was able to change the name from all caps to a single capitalized word so that the headphones will capture the new name and report it out correctly.

 

View solution in original post

biborno
Participant
  • 0
  • 1
  • 0
Registered since

Aug 9, 2021

Re: Bluetooth headphones spell out Windows PC's name letter-by-letter instead of pronouncing it as w

Thanks. It worked.