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Oct 24, 2019

Bluetooth interference with Apple mouse

I am suddenly experience interference from my Bose QC II earphones with my Apple mouse, slowing the mouse cursor down erratically.  This only happened after I did the latest upgrade 


Re: Bluetooth interference with Apple mouse

Hi Don, 


Thanks for reaching out to the Community. I am very sorry to hear that your QuietComfort 35 II Headphones may be interfering with your Apple Mouse. I would like to do what I can to assist you with this. 


Can you please inform us on what device you have previously updated?


I would firstly suggest performing a reset of your headphones. Instruction on how to do this can be found below.

  • Turn off the headset and wait 30 seconds
  • Plug the headset into a wall outlet using a USB charger, then wait 5 seconds
  • Unplug the USB cord from the headset and wait 1 minute
  • Turn on the headset


Please let us know if this provides any improvements. 


Kind regards,

Tegan M - Community Support 

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