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Registered since

Jun 12, 2021

Bose 34 headphones rejecting Nokia G520



Bose product name L35


Country Ireland


Firmware Version


App Version


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.) Nokia G20, Android

Detailed description of the issue and steps to reproduce 

My Bose Q35 headphones reject Bluetooth pairing with my Nokia G 520 smartphone- Android. 



What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously?


Any troubleshooting steps you took


Tried to reboot phone but that didn't work. Tried to use the connect app but it couldn't connect to the headphones.


Re: Bose 34 headphones rejecting Nokia G520

Hey serviceuser2, 


Thanks for reaching out today and welcome to the Bose Community Forums.

I would love to assist you in getting this issue resolved, however, I really would need to know which headphones you have as we do not make a Bose 34 or L35 headphones. Do you maybe have the QC35? You can use this page here to type in the serial number of your headphones. This will then tell you the specific name of your device.

I very much look forward to your response.

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