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May 28, 2020

Bose 35 not connecting

I have had a pair of Bose 35 since November. They have started playing up at first just repeating connected 100% . I disconneceted from IPad and I Phone. Now it wont bluetooth connect with them or the Bose Connect app.

 

I am not a technical person nand am getting frustrated by this and the lack of open source advice.

 

help please

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Moderator

Re: Bose 35 not connecting

Hey TPDG, 

 

Welcome to the forums. 

 

I am sorry to hear that this is happening. Could you please try the following steps and let me know how you get on?

 

1. Go to btu.bose.com on a computer and update your headphones software.

 

2. Perform a product reset, to do this, turn off the headset and wait 30 seconds and then plug the headset into a wall outlet using a USB charger, then wait 5 seconds. After that unplug the USB cord from the headset and wait 1 minute once you have completed this turn the headset back on.

 

I look forward to hearing from you!

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