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Jan 3, 2020

Bose 700 Charging Case

So I ordered the bose 700 charging case on Saturday, until today it was in process.  Now it says completed but the charge has been taken off my card, hoping that it is still being shipped but having never experienced this I have no idea what's going on.


Re: Bose 700 Charging Case

Hi @The WRLL,


Thank you for taking the time to post and welcome to the Bose Community.


I'll be happy to assist you with your situation. When you make a purchase, the payment (charge) will not be taken from the card until the product has been confirmed as available and prepared for shipment. So it's likely that the order is processing and will be expected to ship sometime soon.


However, I'd advise contacting the sales team for further explanation regarding your situation and what you can expect to happen next. To do this, give the team a call by using the contact details listed HERE.


Let me know if you have any further questions I could answer for you.


Warm regards,

Sam F - Community Support

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