Nov 13, 2019
Hello. I had my 700's delivered on release day and overall they've been amazing, but they have a habit of randomly powering down after ~5 mins of music which is very annoying.
I tried to update the firmware on my Mac (brand new, all up to date), and the app does not even launch.
I do not have a Windows machine, but tried using VMware Fusion on my Mac with a Win10 VM. This tries to start the update but immediately fails.
This is incredibly disappointing from a user experience perspective. I'm a very technical chap with 30 years experience in tech, I write drivers and kernel code etc, so hardly a novice.
Really? What on earth?
Thanks for reaching out and welcome to the Bose Community Forums.
I am sorry that you are having some trouble with your new headphones, but I would love to work with you to resolve them. To start with, please can I confirm a few things:
I look forward to your reply.
Vicky W - Community Support