Jan 12, 2020
- All devices show full battery and 19:10 of time
- Headphone state battery is full when turned on, icon in app shows battery is full
- Power cycle made no impact
Thank you for confirming these details!
Have you tried updating the firmware as noted in the earlier post?
If so, I would recommend getting in contact with your local technical support team. You can do this by clicking on the LINK HERE, selecting the country and scrolling down to 'Contact Us'. One of our agents will be more than happy to assist you!
If there is anything else I can do for you, please reach out to us again!
Apr 27, 2020
Same is happening to my Bose 700 headphones.
I just bought the headphones last week and have never experienced 20 hours of battery. I only get to 18 hours max.
May 26, 2020
I am also having the same issue. Max 15 hours...
Bought a few days ago from Amazon UK. Latest firmware. Using on iPhone. Tried wall socket as well. Tried the power reset instructions. Tried charging via multiple devices. Using the original USB-C cable.
If you are on the latest firmware version 1.4.12, there have been a few reports of the headphones being fully charged but reporting the incorrect battery life. We have a discussion of this in the thread HERE and our development team is investigating this to get it resolved.
When we do have an update on this we will make sure to let the community know!