Jan 12, 2020
- All devices show full battery and 19:10 of time
- Headphone state battery is full when turned on, icon in app shows battery is full
- Power cycle made no impact
Thank you for confirming these details!
Have you tried updating the firmware as noted in the earlier post?
If so, I would recommend getting in contact with your local technical support team. You can do this by clicking on the LINK HERE, selecting the country and scrolling down to 'Contact Us'. One of our agents will be more than happy to assist you!
If there is anything else I can do for you, please reach out to us again!