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Dec 24, 2019

Bose 700 Warranty Replacement Question

Hi all,

 

I recently opened a replacement/return request for my pair of Bose 700 ANC Headphones because I had an unfixable issue with them and needed a replacement.

 

Bose has said they will be mailing a replacement, but are they brand new since I had a warranty? They asked me to keep the accessories which lead me to believe it's a refurbished replacement. I hope not, but I would like to know for sure if anyone has any idea.

 

Thanks!

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Re: Bose 700 Warranty Replacement Question

Not trying to bump this thread quickly but if someone who knows, please let me know! 

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Re: Bose 700 Warranty Replacement Question

Hi Sativa, 

 

Thanks for your question. 

 

The community is a place of troubleshooting and we do not have information regarding each regions service options. 

 

I can enlighten you about the process in the USA, but please note this information may differ depending on your region.

 

When an exchange is processed you will receive a new product and not a refurbished item, this goes for both in warranty and out of warranty exchanges. You will also receive a new warranty alongside with this replacement product. However if you want the most accurate information, please reach back out to your local support where an agent can inform you correctly. 

 

I hope this helps!

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