Thank you for your post and welcome to the Bose Community.
I'm truly sorry to hear that you are experiencing further issues with your Noise Cancelling Headphones 700.
Could you please confirm that you have completed the suggested troubleshooting steps within this thread?
Thanks for getting back to us so quickly.
I am sorry to hear that the steps in this thread have not helped you to resolve your issue.
Can I please confirm a few things with you:
I look forward to your reply and working with you to find a resolution.
Nov 6, 2019
Hello i'm also experiencing loud white noise during phone calls. It the white noise gets very loud during conference calls when the line is quiet or when the call is put on hold. Turning off NC helps, but the white noise is still there.
Having the same problem. Got this headphone just last week.
I am hearing short cracking noise when changing between songs. Sometimes the cracking sounds will randomly happened in the middle of the song multiple times. This happened to Amazon Music and Google Play music app.
I am using Pixel 3a with Android 10. I have other headphones which works perfectly fine
Bose NC 700 Headphones
DATE OF MANUFACTURE
July 13, 2019
Hi KTk and mcindc,
Thank you both for posting and updating us on this. I appreciate you both sharing this feedback with us and would love to forward this to the development team for further investigation.
Can you both please confirm that you have attempted all steps that were recently mentioned in this thread by Vicky_W? If so and the issue still persists, I would highly recommend getting in touch with our customer service team via clicking this link, then kindly scroll and select your region, once this is done please scroll to Contact Us. The team will be on hand and ready to help.
As soon as we hear more information on this issue we will update the community on this. If any other users are also having this issue please answer the questions above and attempt the steps that are listed in this thread.
Oct 1, 2019
Tried the procedures suggested. The problem is still there. Also tried raising the support case. Only getting an acknowledgement about the case created so far.
Dec 22, 2019
I purchased the noise-cancelling 700 headphones for my upcoming overseas trip - the long flights I would be taking.
Set them up at home and all seemed well using them with the Bluetooth the days prior. However, when I have used them on the plane to watch/listen I get a loud white noise sound that is very distracting and not pleasant so take them off.
I’ve clocked up over 30 hours on planes in the last week and will be heading home in about a fortnight for a similar round trip. I am hoping I can use them for the purpose bought (at least on the way home).
any help would be great.
i do not have access to a computer while away.