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Jun 8, 2021

Bose 700 connect to laptop for conference calls

How do I set up my headphones on my laptop?  I just want to use them for conference calls etc on my laptop.  I cant set it up to play music on my phone but I need to use them to run webinars etc.  How do you do that?  I can only see the laptop's default speak and mic, even when I plug the headphones into the audio jack.


Please help!  or is there some product support to help with set up issues?


Bose product name

Bose 700 headphones


United Kingdom

Firmware Version


App Version


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce


What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously?


Any troubleshooting steps you took




Re: Bose 700 connect to laptop for conference calls

Hey Robarcher, 


Thank you for your post and welcome to the Community! 


You will be unable to use the microphone on the headphones if you connect them using the audio cable. I would recommend deleting the pairing of the headphones on your laptop and clearing the pairing list on the headphones. Once complete, try connecting again like a new connection. 


Let me know how you get on! 

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