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Samlove123
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Jul 1, 2019

Bose 700 headphone Bluetooth stuck off

My headphones were working great until all of a sudden they said Bluetooth off. Now Everytime I turn them on they play the music tell me the battery life then say Bluetooth off. I am unable to use any controls and am unable to restart them. I have visited the issue page and tried all the methods but none have worked
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Samlove123
Audible Advocate
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Jul 1, 2019

Bose 700 Headphones Turn Bluetooth off?

My headphones were working great until all of a sudden they said Bluetooth off. Now Everytime I turn them on they play the music tell me the battery life then say Bluetooth off. I am unable to use any controls and am unable to restart them. I have visited the issue page and tried all the methods but none have worked
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Feb 26, 2019

Re: Bose 700 headphone Bluetooth stuck off

Hi there @Samlove123 and welcome to the Bose Community!

 

I'm sorry to hear of the issues you've had with the prompt here and would be happy to help.

Firstly, thank you for visiting the troubleshooting page and attempting all of the steps on there already.

As you have already done this, my suggestion would be to get in touch with support directly.

To do so, please click HERE, select your country/region and navigate to "Contact Us" at the bottom of the page.

 

Please follow up with them if you can, and get back to me with any updates/questions!

Liam W - Community Support

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ClaudiaGiraldo
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Nov 2, 2019

Re: Bose 700 headphone Bluetooth stuck off

I am experiencing the same exact issue.  The headphones were working fine and all of a sudden they’re stuck on bluetooth off.  How do I turn on Bluetooth?

 

thx

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Moderator

Re: Bose 700 headphone Bluetooth stuck off

Hello ClaudiaGiraldo, 

 

Thanks for reaching out and Welcome to the Bose Community Forums. 

 

I am sorry that you have encountered some issues with the Bluetooth on your Noise Canceling headphones 700. There are some great steps we can try together to resolve this issue, they are:

 

1. Go to http://btu.bose.com on a computer and update your headphones software.

 

2. Perform a product reset, to do this:

- Disconnect all cables from the headphones.

- Connect one end of the USB cable to a USB-A wall charger or computer that is powered on.

- Press and hold the Power/Bluetooth® button while connecting the small end of the USB cable into the USB-C port on the right earcup.

- Release the Power/Bluetooth button after 2 seconds.

 

3. Clear the Bluetooth device list on the headset by pressing and holding the Bluetooth button until you hear 'Device list cleared'.

 

I look forward to hearing how you get on. 

 

Kind Regards, 

Vicky W 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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PhillTown
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Jan 24, 2020

Re: Bose 700 headphone Bluetooth stuck off

Greetings,
My headphones is having the exact same issue and it is very frustrating. All of a sudden my phone dropped a Bluetooth from my headphones, and now every time I power on my headphones it responds with the battery time remaining and the Bluetooth is off. I followed all instructions on updating it and attempted to clear the Bluetooth but I have no response. Please help

 

philltown

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Moderator

Re: Bose 700 headphone Bluetooth stuck off

Hello PhilTown, 

 

Thanks for reaching out and welcome to the Bose Community! 

 

I am so sorry you are having this issue. As you have tried all troubleshooting steps, the best option here would be to reach out to your local customer support center and explore the service options for your headset. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us. If you are in the US or UK you can also reach out via Facebook or Twitter and one of our team can help you there. 

 

Kind Regards, 

Vicky W 

Feel more. Do more. Be more.
New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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bob12321
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Jan 26, 2020

Re: Bose 700 headphone Bluetooth stuck off

Hi there, I'm running into the same issue. Did you manage to get this solved?

 

Was listening to the headphones normally, and then it suddenly disconnected, and I can't seem to reconnect to Bluetooth (getting 'bluetooth off' error). Note: I can't even reset the device or clear the current bluetooth device list (for some reason the instructions don't work)

 

Headphones work fine via cable, but I bought these for the bluetooth functionality. Exceptionally disappointed!