Every time I get Viber message headphones plays a scratching sound. It is really unpleasant. It doesn't happen with any other notification, I get a normal notification sound, only with Viber. Is there anywhere I can turn this off or change the sound for this notification?
Forgot to write that I use an android phone.
But I think I managed to resolve this issue. Looks like the headphones do not recognize standard Viber message sound. Once I changed it to some system sound it worked perfectly. So if anyone runs into this kind of issue, try changing the Viber notification sound in the Viber settings.
Thanks for reaching out and welcome to the Bose Community!
I am so glad that you were able to fix this issue and would like to thank you for taking the time to post the solution.
Let us know if you need any help in the future.
Vicky W - Community Support