Bose 700 microphone provides a muffled voice sound (when making phone calls ONLY)
When I use my Bose 700 (for phone calls only) the person at the other end heard my voice very muffled making it hard for them to understand what I am saying. I get this problem consistently when making a call using both an android phone or a Windows 10 machine. I haven't tried any other devices.
If instead of making a call on my windows 10 machine, if I just simply bring up a local record program and record on my Windows machine using my Bose microphone, the sound quality is perfect. If recording across a phone call to voicemail the audio is muffled. The problem only occurs when making calls and it is just the person at the other end listening to me with my Bose 700 and they hear the muffled sound.
The Bose 700 works perfectly for listening to music or as I mentioned, recording the microphone using a local Windows record program. When doing a call the other end gets a muffled sound even when going to voice mail. This problem happens with either a Bluetooth connection to the windows machine or using a direct cable connection using the Bose provided audio cable.
I received the Bose 700 as a gift and have no warranty.
Really sucks because the main purpose of having this very expensive headphone is for making calls so that people could hear me clearly!!
Latest download November 29/2020 version 1.8.2
any phone app on Windows or Android
What devices were you using that were affected and what version are they on
Samsung Galaxy S7 or Windows 10
A detailed description of the issue and steps to reproduce
See above. Connect the Bose 700 to my Windows 10 machine using either Bluetooth or using the audio cables and making a phone call
What environment do you experience the issue in?
The person that I call where I am using the bose 700 will hear my audio as muffled.
When did you start to experience the issue? Did it work correctly previously?
Allways had this problem since I received it brand new as a gift
Any troubleshooting steps you took
- Using the headset to listen to music works perfectly.
- recording the bose 700 microphones when not on a call and recording the microphone locally on my Windows 10 machine has no issues with the audio. The audio issue is detected by the person listening to my Bose 700 audio at the other end of a phone call only.