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Silent Starter
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Jul 25, 2019

Bose 700 pause and play issues

I got this head phones month ago, i figured out every thing and having fun with, but the issue is double tap to play and pause on Right cup is working for me as expected, its pausing fine but when i try to play again by doing the same its not working for me.
is any one on comunnity facing the same issue, if not can any of the people from BOSE help me with it.

Thank you

12 REPLIES 12
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Silent Starter
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Jul 23, 2019

Re: Bose 700 pause and play issues

Yes I am having that same problem as well sometimes. I thought it was just something I was doing wrong but now I see it might be something different. It's not something that happens a lot though. Let me ask you this...do you have multiple devices connected to it? 

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Jul 25, 2019

Re: Bose 700 pause and play issues

yeah i have 3 dives pared to it, but i only connect one device while using

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Aug 4, 2019

Re: Bose 700 pause and play issues

I purchased the headphones today and am having the exact same issue. I can pause just fine - just can't play again without pulling out my phone.

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Moderator

Re: Bose 700 pause and play issues

Hello All, 

 

Thank you for messaging the community. I am so sorry to hear that you are all experiencing similar issues of the Play and Pause touch pad not providing the results we would hope!

 

We would love to look into this with you all. 

 

Has any troubleshooting been performed to help resolve this issue?

 

If not, I would recommend in resetting your headphones. Instruction on how to do this can be found below;

  • Disconnect all cables from the headphones
  • Connect one end of the USB cable to a USB-A wall charger or computer that is powered on
  • Press and hold the Power/Bluetooth® button while connecting the small end of the USB cable into the USB-C port on the right earcup
  • Release the Power/Bluetooth button after 2 seconds

 

 Following this, check for any available firmware updates for your headphones. This can be done via a computer using a USB and visiting our firmware update website btu.bose.com

 

Please let us know if these steps providing any improvements, we would love to get this resolved for you all. 

 

Tegan M - Community Support 

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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Silent Starter
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Sep 12, 2019

Re: Bose 700 pause and play issues

I've noticed that sometimes when I double tap my music doesn't play/pause due to the fact that my finger isn't accurately falling on the front area of the right cup (the touch area). It would be nice if the headphones made a beep or something when when the pause/play action is triggered so that you know that the double tap hit the right area. 

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Moderator

Re: Bose 700 pause and play issues

Hello @jwenz723

 

Thank you for messaging the community. I am very sorry to hear that you have had some troubles with the touch pad of your Noise Cancelling Headphones 700. 

 

We thoroughly appreciate you taking the time to provide us with this feedback, it shall be passed on. 

 

Many thanks,

Tegan M

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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Quiet Contributor
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Dec 25, 2019

Re: Bose 700 pause and play issues

My pause doesn’t work - maybe after 15 taps it’ll pause it. 

It doesn’t play at all. 

 

reset as per your instructions- the volume and skip track function works fine 

 

what do you recommend? 

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Moderator

Re: Bose 700 pause and play issues

Hey Max Smith, 

 

Thank you for posting and reaching out to us today! Sorry to hear that you have also experienced this issue. 

 

I'm glad to hear that you were able to get some features back, can you please let us know if you performed the update to the headphones at all? 

 

Let's try connecting a different device to the headset, as well as attempting to stream a different audio source to see if the same issue occurs. There may be some applications that don't support the functions on the headphones. 

 

I look forward to hearing back from you with the result of these steps. 

 

Kind regards, 

Hector B 

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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Quiet Contributor
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Dec 25, 2019

Re: Bose 700 pause and play issues

Thank you Hector - I have since connected with your team via WhatsAp and have been instructed to return the faulty headset.