Dec 2, 2019
I recently bought the Bose 700 noise-cancelling headphones for my upcoming flight next week, and the headphones suddenly won't charge. I tried using the Bose software updater, but it won't even recognize that I plugged the headphones in. I'm using USB-C cable that came in the box, but it's not working. I've tried other USB-C cables as well, but the headphones aren't doing anything. When I press the on-button, the light flashes a white light twice, then a red light, and then they turn off again. I really need them to work before my flight, as the bose noise-cancelling headphones have always been a blessing for 8-hour-flights.
Thank you for posting and welcome to the community. I'm sorry to hear your headphones have stopped charging correctly.
It's good that you have tried different USB cables as well as attempting to update the firmware as these are both steps we would recommend as methods of trying to resolve an issue such as this. I would also recommend performing a reset of your headphones as well and seeing if there are any improvements after that. To do a reset you will need to:
If the headphones are not immediately responsive after this process it is occasionally necessary to do these steps again to perform the reset a second time.
If we do not get any joy from performing the reset, it would definitely be worth reaching out to your local support team for further assistance. You can find the contact information at this link, by selecting your country/region and then the 'Contact Us' option at the bottom of the page.
Keith L - Community Support