Lead Community Manager

Bose Music App Update - 2.4.3 - 8 October 2019

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On October 8th, 2019, a new update for the Bose Music App is available through the Apple App Store and the Google Play Store. Full release information is as follows:

 

Official release notes as published in the Apple app store (iOS)

 

Here’s what we did for version 2.4.3

  • You can now use your phone or tablet’s volume buttons to control the volume on your smart speakers and soundbars.
  • Made some tweaks to help the app perform better than ever

 

Official release notes as published in the Google Play store (Android)

 

Here’s what we did for version 2.4.3

  • Made some tweaks to help the app perform better than ever

 

Additional release information:

iOS

  • Resolved an issue that prevented using Bluetooth connectivity with iOS 13 under certain conditions.
  • Added Support/Product Images for the new ‘Soapstone’ Color variant of HP700.
  • Improved Multi-Point capability (ability to maintain Bluetooth connections with two devices simultaneously).

Android

  • Added Support/Product Images for the new ‘Soapstone’ Color variant of HP700.
  • Improved Multi-Point capability.
  • Resolved an issue where users that logged out of the Bose Music would occasionally lose their connection to their HP700’s.
  • Smoothed out some issues with product discovery when trying to connect HP700’s via Bluetooth.
  • Fixed an issue where Sony Xperia users were unable to get through the ‘Get Connected’ screen during setup.
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forthewyn
Audible Advocate
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Oct 10, 2019

Re: Bose Music App Update - 2.4.3 - 8 October 2019

Hi just a quick note: I just received my awesome NC700 headphones and they're incredible!

 

Trying to set the headphones up on my iPhone 8 running IOS 13.1.2 I was unable to set the headphones up through the app (After the "Select Accessory" screen I'd keep getting "Pairing Unsuccessful".

 

But after seeing a related post that said to just pair the headphones via the regular Bluetooth setting method and THEN engage the app everything worked great.

 

Just thought you should know for initial impression purposes or less savvy users that this is still happening.

NonHumanHominid
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Oct 21, 2019

Re: Bose Music App Update - 2.4.3 - 8 October 2019

@forthewyn I'm glad that worked for you with 2.4.3, however it DOES NOT work, in my experience, with the most recent version - 2.4.4 - which was uploaded to the App Store less than a fortnight after this one! 

 

My NCH-700 isn't recognised by the app at all - and tapping the 'product help' button simply takes me to a Bose error page which mentions smart speakers! 

 

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Meccanica
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Oct 28, 2019

Re: Bose Music App Update - 2.4.3 - 8 October 2019

I recently bought my NC 700s and could not be more disappointed. App connectivity is terrible, and with no on device way to switch BT connections, I need to use the app.

 

Current version on Android 10, I can almost never get the app to connect.

 

I'll save my complaining for another topic and leave this to the app, but suffice it to say these are pretty disappointing on several fronts.