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chindas
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Sep 30, 2019

Bose NC 700: Background noise while receiving/making calls on Bose NC 700

Hi

 

I just bought a new NC 700 yesterday and I am having a noise issue while making and receiving voice calls over it.  Music is fine on the headphones but as soon as a calls land on phone, a background noise (like white noise) comes through both ear cups. 

In addition to it sometimes a creeking sound in left cup emerges. Please suggest further course of action

 

Thanks

1 REPLY 1
Moderator

Re: Bose NC 700: Background noise while receiving/making calls on Bose NC 700

Hello chindas,

 

Thank you for your post and welcome to the Bose Community. 

 

I'm sorry to hear about the issues you are experiencing whilst making phone calls on your NC Headphones 700. 

 

Are you aware if the person receiving the call can hear any disturbance too?

Have you connected an alternative device to test for the same results?

 

My first recommendation would be to perform a reset. This can be done by following these steps:

  1. Disconnect all cables from the headphones
  2. Connect one end of the USB cable to a USB-A wall charger or computer that is powered on
  3. Press and hold the Power/Bluetooth® button while connecting the small end of the USB cable into the USB-C port on the right earcup
  4. Release the Power/Bluetooth button after 2 seconds

 

Additionally, please visit btu.bose.com and ensure that the headphones are running the latest available firmware version.

 

Once you have done this, please test the call quality and report back to us.

 

Warm regards,

Charlotte G - Community Support