Sep 30, 2019
I just bought a new NC 700 yesterday and I am having a noise issue while making and receiving voice calls over it. Music is fine on the headphones but as soon as a calls land on phone, a background noise (like white noise) comes through both ear cups.
In addition to it sometimes a creeking sound in left cup emerges. Please suggest further course of action
Thank you for your post and welcome to the Bose Community.
I'm sorry to hear about the issues you are experiencing whilst making phone calls on your NC Headphones 700.
Are you aware if the person receiving the call can hear any disturbance too?
Have you connected an alternative device to test for the same results?
My first recommendation would be to perform a reset. This can be done by following these steps:
Additionally, please visit btu.bose.com and ensure that the headphones are running the latest available firmware version.
Once you have done this, please test the call quality and report back to us.
Charlotte G - Community Support
May 29, 2020
I’ve had the same issue, turning OFF “Self Voice” in the Bose Music App settings, solved it for me!