Re: Bose NC 700 - Constantly disconnecting and connecting Bluetooth device
Recently purchased a new pair of Bose 700 headphones purely on the fact of the ability to multi point connect Bluetooth devices. Unfortunately this doesn't seem to work as sold.
I am trying to connect both my laptop, HP Zbook running Windows 10, and my iPhone 11 pro. Both devices connect without an issue, although it is showing up as two different devices on the PC. Whenever I try to use headphones the PC, and in particular the mic, connection to the phone is lost. This makes it very hard to hear or have a conversation with someone when the voice-over comes on announcing connection to phone lost. This will continue several times, that is loose connection reconnect etc. until either I turn Bluetooth off on the phone or it will not reconnect.
When I then go to try and use my phone I have two reconnect or reboot the headphones. This is quite frustrating as even the app will not connect to the headphones unless it is closed and reopened.
I have tried tearing between other devices and see similar issues. The steps I have done to troubleshoot this are as follows
deleted the connection history in the headphones and removed the devices from the phones and laptops (have done this several times) reconnected that issue still present.
Tried doing a reset on the headphones as instructed, connect the large end of the charger to the wall adapter, press and hold the power button whilst inserting the small and to the right ear cup, release when you see the Bluetooth light link twice.-This appears to not work at all
Contacted those support- redid all the above steps, even with their instruction I could not get the headphones to reset.
I was then instructed to return the headphones to place of purchase for an exchange. The exchange pair of headphones I received I made sure I updated the firmware before tearing to any device. When powering the new headphones on for the first time I noticed there was already a device paired as well as the device name did not look like you would expect from a factory. As I never saw these in the original box I am somewhat suspicious that the store has just given me back a used pair of headphones.
This "new" set of headphones have exactly the same issues as above and I am unable to do a factory reset on these as well. Given the cost of these headphones I would expect that they deliver what they are advertised to do. In this current state they are completely useless for the purpose of bought them for.
If anyone else has this experience and knows a way to fix it please let me know.