Bose NC 700 HP Windows 10 connection issue - only voice, no music
Bose product name
Bose Headphones 700 W/Charging case Black WW
What devices were you using that were affected and what version are they on
Windows 10 Home, Version 20H2, OS build 19042.630
Detailed description of the issue and steps to reproduce
When I first got my NC 700 HP and connected it to my Windows 10 desktop, I think it was connected in stereo when I listen to music and I was able to control the play list by touching the right ear cup. And one day it stopped working. Not realizing what happened, I remove it from the Bluetooth device list and repaired again. However, after repair my NC 700 HP, it can only be connected as "voice" instead of "voice, music".
Steps to reproduce this is
1. "Remove device" in Settings - Home - Devices - Bluetooth & other devices - Audio - Bose NC 700 HP
2. Pair it again
What environment do you experience the issue in?
(noisy office, quiet kitchen, etc.)
Quiet workstation at home
When did you start to experience the issue? Did it work correctly previously?
November 8, 2020. It worked before.
Any troubleshooting steps you took
I followed many online helping procedures to try to uninstall drivers in Windows 10 and reinstall drivers, but nothing worked. I even used Windows 10 Update Assistant to download the most current version of Windows 10, and that didn't help either. I even contacted Microsoft trying to get it to help, but I was dropped from my calls with them twice without getting any help.
I hope you may be able to provide some help for me.