Sep 22, 2019
I am using Bose NC 700 headphones for a few months. When I am connected to the Windows 10 Lenovo P51 Thinkpad laptop and my meeting is going on in Zoom, the Headphones got disconnected for 2 times in a row. This doesn't happen when I am connected to the iPhone and using the zoom app or any other app. Is this a know bug?
Thank you for reaching out via the Bose Community.
I am sorry to hear you are having issues with your Noise Cancelling Headphones 700. I can appreciate how frustrating this must be for you.
We do not have any known reports of bugs with the Zoom app, but this is certainly something we can look into. To enable us to get a better understanding, can you kindly confirm:
- Are the headphones connected to the laptop only? or also to another smartphone? If they are connected to a smartphone, please disconnect it and re-test.
- Have you updated the firmware of the headphones to the latest version?
- Have you tried testing the app on another computer?
I'll look forward to hearing from you. If anyone else is having similar issues, please feel free to join in the discussion!
Jeff G - Community Support
Pair bose nc 700 successfully with Windows 10 Lenovo laptop. connection routinely drops after 15-20 mins of use even if I use the microphone during the session.
Thank you for reaching out and welcome to the Bose Community.
I am sorry that you are having these issues, please can you answer the questions asked by @Jeff_G above, and then I can look to assist you further.
I look forward to your response.
My problem also occurs using the Zoom app on Windows 10 laptop.
The laptop is the only device paired with Bose 700 nc.
The Bose firmware is up to date.
Have not tested with another computer - this is the only one I own.
Mar 26, 2019
Thanks for posting in the community, it's a shame that you are also having difficulty with your Noise-Cancelling Headphones 700. That's something I would be more than happy to help you with, there is some troubleshooting we can try to get this resolved for you; this being clearing the pairing list and resetting the headphones.
Follow these steps to reset the headphones (Note: Do not connect the USB cable to the headphones until instructed to do so):
Follow these steps to clear the pairing list:
I hope this helps, let me know how you get on!
Problem solved for me at least.
Run Windows Device Manager > Human Interface Devices
Find Bose devices, open Properties
On "Power Management" tab, uncheck "Allow Computer to Turn Off This Device to Save Power"
Opened Zoom conference with a friend ... 45 minutes w/o headset disconnect.
Sep 30, 2019
Feb 24, 2020
Do you have some ideas to fix this with a mac? On my iMac, as soon as I connect to a Zoom, the Bose disconnect. But they work with the iMac and you tube or other online websites. Just the zoom app so far that disconnects them. Thanks,
Feb 27, 2020
Hello, not sure if will help, but give it a shot:
- go in to Bose Music App
- Select headset
- Self-Voice > set it to Off
- After that a little lower in the menu > Disable Prompts (this one is not necessary but even if you get disconnected, you won't hear the words in the headset, which in turn mutes your call for a couple of seconds)
Hope this works for you!