Bose NC 700 Microphone Low Volume

[Rah9742]

I just bought Bose NC 700 headphones the other day and when I’m on a call people can barely hear me. My iPad mic picks up my voice louder. Is this a software or hardware issue and is there any way to change it

[Andy_B]

Hey Rah9742,

Thanks for your post. It's unusual to hear of your difficulties, but we'd love to help out where we can. 

I note that you mention using the headset on an iPad. Have you tested using the headphones with any different devices, such as an alternative phone or tablet? Additionally, is there any specific software that you're using during phone calls when you experience this? We'd love to know more.

You can find some great troubleshooting issues from our support site here. Please do try them out and let us know how you get on.

[Alnxa]

Same here as well.

I’ve noticed that the vocal level picked up by the Bose 700 mic is significantly lower than AirPods or other Bluetooth airbud by Shure. Those are also much cheaper (though they’re not noise-cancelling).

i came here looking for a solution and found this thread.

@Andy_B  can users adjust the microphone level?

[Tegan_M]

Hi Alnxa,

Thanks for your question. Regrettably there is no microphone adjustment level on the Noise Cancelling Headphones 700. 

Do let us know if there is anything else we can assist with. 

[StanStar7]

Hello,

I also get the comment from listeners in Microsoft Teams from time to time saying my voice is too quiet.  But not all the time.

[DsalsaB]

I also have the same issue with very low microphone volume on phone calls. This has only recently occurred and I’m wondering if it’s linked to the Bose 700 latest software version . I’ve had to stop using these for Confrence calls and gone back to using my sennheiser headset.

[DsalsaB]

Solution found: I uninstalled all Bose apps on my iPhone so iOS manages the volume . All conversations are reported much louder by the 3rd party. Only drawback is that I can’t increase the tone levels when listening to music but that’s a small price to pay.

[Nicke_]

I also have this issue. 

I bought these headphones for using on conference calls but the others says that they hear me distant and at low volume. I used them connected to my pc running Windows 10.

@Andy_B11 I really think you should prioritize this issue. Let me know if you need me to provide more details.

Thanks

[sergecom]

I face the same issues during Teams/ Zoom conferences. Sound level is low, some people complain that they can barely hear me. When I change to an other headset problem disappears.

[Jeff_G]

Hi Sergecom, 

Thanks for posting, 

I'm sorry to hear you're having issues with low volume.

Have you checked to ensure your microphone is fully increased in the Windows sound settings menu? You can make adjustments to the microphone in the Sound settings of your computer. Please see below (the gif contains a different product, but the instructions are the same.) 

Please let me know if this helps you! 😊