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patrikS
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Aug 13, 2019

Bose NC 700 - NC Favorite Sort Order Issue

Hi.

 

In the Bose Music app when setting the NC Favorites to 10,0,5 it defaults back to 10,5,0 directly.

 

Phone: iPhone 8 plus, IOS 13.1.1

Bose firmware: 1.1.4

Bose Music version: 2.3.2

 

Is not the NC Favorites suppose to be customizable to the user?

5 REPLIES 5
Moderator

Re: Bose NC 700 - NC Favorite Sort Order Issue

Hello patrikS, 

 

Thank you for posting in the Bose Community. 

 

I am sorry to hear that you are experiencing some problems with the noise cancellation favorite settings on your NC Headphones 700. 

 

I have tested this here and was unable to replicate the issue. Here are the details of my testing:

Phone - iPhone XS, iOS 13.0

NC Headphones 700 firmware - 1.1.4

Bose Music version - 2.3.2

 

Do the settings save for any amount of time at all? 

 

Warm regards,

Charlotte G - Community Support

 

patrikS
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Re: Bose NC 700 - NC Favorite Sort Order Issue

Do the settings save for any amount of time at all? 

-No.

 

Behavior:

Default Favorite list

Favorite 1: 10

Favorite 2: 5

Favorite 3: 0

 

So I first change Favorite 2 to 0, the voice prompt says "Ten"

The favorites list then show:

Favorite 1: 10

Favorite 2: 0

Favorite 3: 0

 

Then I change Favorite 3 to 5, the voice prompt says "Ten"

The favorite list then show:

Favorite 1: 10

Favorite 2: 5

Favorite 3: 0

 

Cycling through the Favorites with the button on the headphones lists them as:

10,5,0

 

Expected Favorite list:

Favorite 1: 10

Favorite 2: 0

Favorite 3: 5

 

 

Moderator

Re: Bose NC 700 - NC Favorite Sort Order Issue

Hi Patriks, 

 

Thank you for following up with us. 

 

Have you been able to test the favorites with any other number and it be able to save the settings? 

 

I look forward to hearing from you! 

 

Kindest,

 

Jessie O 

patrikS
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Re: Bose NC 700 - NC Favorite Sort Order Issue

Hi.

 

Yes but it does not work when Favorite 2 is lower then Favorite 3. Then the settings are saved in descending order so 10,0,5 will be 10,5,0 and 9,1,3 will be 9,3,1 and so on. 

 

 

patrikS
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Re: Bose NC 700 - NC Favorite Sort Order Issue

@Jessie_O @Charlotte_G 

 

Any solution for this bug?