patrikS
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Aug 13, 2019

Bose NC 700 - NC Favorite Sort Order Issue

Hi.

 

In the Bose Music app when setting the NC Favorites to 10,0,5 it defaults back to 10,5,0 directly.

 

Phone: iPhone 8 plus, IOS 13.1.1

Bose firmware: 1.1.4

Bose Music version: 2.3.2

 

Is not the NC Favorites suppose to be customizable to the user?

12 REPLIES 12
Charlotte_G
Moderator

Re: Bose NC 700 - NC Favorite Sort Order Issue

Hello patrikS, 

 

Thank you for posting in the Bose Community. 

 

I am sorry to hear that you are experiencing some problems with the noise cancellation favorite settings on your NC Headphones 700. 

 

I have tested this here and was unable to replicate the issue. Here are the details of my testing:

Phone - iPhone XS, iOS 13.0

NC Headphones 700 firmware - 1.1.4

Bose Music version - 2.3.2

 

Do the settings save for any amount of time at all? 

 

Warm regards,

Charlotte G - Community Support

 

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patrikS
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Aug 13, 2019

Re: Bose NC 700 - NC Favorite Sort Order Issue

Do the settings save for any amount of time at all? 

-No.

 

Behavior:

Default Favorite list

Favorite 1: 10

Favorite 2: 5

Favorite 3: 0

 

So I first change Favorite 2 to 0, the voice prompt says "Ten"

The favorites list then show:

Favorite 1: 10

Favorite 2: 0

Favorite 3: 0

 

Then I change Favorite 3 to 5, the voice prompt says "Ten"

The favorite list then show:

Favorite 1: 10

Favorite 2: 5

Favorite 3: 0

 

Cycling through the Favorites with the button on the headphones lists them as:

10,5,0

 

Expected Favorite list:

Favorite 1: 10

Favorite 2: 0

Favorite 3: 5

 

 

Jessie_O
Moderator

Re: Bose NC 700 - NC Favorite Sort Order Issue

Hi Patriks, 

 

Thank you for following up with us. 

 

Have you been able to test the favorites with any other number and it be able to save the settings? 

 

I look forward to hearing from you! 

 

Kindest,

 

Jessie O 

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patrikS
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Aug 13, 2019

Re: Bose NC 700 - NC Favorite Sort Order Issue

Hi.

 

Yes but it does not work when Favorite 2 is lower then Favorite 3. Then the settings are saved in descending order so 10,0,5 will be 10,5,0 and 9,1,3 will be 9,3,1 and so on. 

 

 

patrikS
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Aug 13, 2019

Re: Bose NC 700 - NC Favorite Sort Order Issue

@Jessie_O @Charlotte_G 

 

Any solution for this bug?

HiFi80sMan79
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Jul 21, 2020

Re: Bose NC 700 - NC Favorite Sort Order Issue

Having the same issues.  I have all the most recent updates (App, firmware, etc.).  I'm not sure if I buy the fact they were unable to replicate the issue, because I was.  It always defaults to descending order (e.g. 10, 5, 0).  The entire gone silent means there's no answer and lack of desire to own the problem.

 

OBVIOUSLY, for anyone that wants quick ambient on, it's completely useless to scroll through 5 or whatever other number, and then 0.  HUUUGE oversight.  PLEASE FIX!

KEJ
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Jan 28, 2021

Re: Bose NC 700 - NC Favorite Sort Order Issue

Currently this issue still has not been resolved. 
I am using the Bose Music app 4.2.4 on an iPad iOS 14.3. 
Favorites does not save the settings in the correct order.

Bose needs to hire someone who can fix this issue. 

Karen

Daffy75
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May 27, 2021

Re: Bose NC 700 - NC Favorite Sort Order Issue

Any status update on this?

 

My wishes is to be able to setup the favourites like below for my Bose NC 700 headphones (which I have WORKING for my New Bose QuietComfort® Earbuds). The main reason for it is that when I start my headphones I want the noice cancellation set to zero.

Favorit 1: 0

Favorit 2 : 5

Favorit 3: 10

 

However when I configure the favourites like above, they seems to be re-ordered according to the nc level. Meaning the highest nc will be moved to favorit 1. So for the above, I will get:

Favorit 1: 10

Favorit 2 : 5

Favorit 3: 0

 

 

Phone: iPhone 11 Pro, IOS 14.5.1

Bose firmware: 1.8.2

Bose Music version: 4.4.3

Vicky_W
Moderator

Re: Bose NC 700 - NC Favorite Sort Order Issue

@Daffy75, This is strange. Could I please confirm, have you tried running the Bose Music app on another device and setting the favourites at all?

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