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Aug 20, 2019

Re: Bose NC 700 - Never reaches a solid white LED

Why is this marked as resolved? I'm experiencing the same problem with this charger. My phone tells me the headphones are charged 100% but it keeps blinking.

 

https://www.amazon.com/Motorola-TurboPower-USB-C-Type-Charger/dp/B01M8MFCYQ

 

Does my charger need a specifc feature for this to work? If not, will there be a software update to resolve this issue?

 

Thanks!

 

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Mar 26, 2019

Re: Bose NC 700 - Never reaches a solid white LED

Hello cskama,

 

Thanks for posting and welcome to the community!

 

This thread has an accepted solution because the original poster's issue has been resolved by another user, however, I would be more than happy to help you with your issue. I have had a look at the charger you have mentioned in your post and it does appear to be a fast charger, which is a product we do not recommend as fast chargers can damage the battery. I would recommend using the Bose charger supplied with the headphones and a 5V wall adapter generally and also to test if the issue still occurs. 

 

I hope this helps, let me know how you get on!

 

Kindest regards,

Zoe C 

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Aug 8, 2019

Re: Bose NC 700 - Never reaches a solid white LED

Hi Zoe,

 

The NC 700's do not come with a charger which is unfortunate for a $400 headphone.  Bose should state the exact max wattage (volts, amps) supported by the headphones so they won't be damaged.  Otherwise people will be plugging in all types of available chargers from iPhones (5W), iPads (10W) to MacBooks (60-87W) to Samsung fast chargers.

 

If Bose is in these forums, what's the max wattage (amps x volts) supported by the headphones?

 

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Aug 29, 2019

Re: Bose NC 700 - Never reaches a solid white LED

I am having this issue as well... just bought these headphones yesterday and after a total hassle trying to reconnect today after initial setup last night, and then not being able to fully charge my headphones using my computer (even though the instructions do not say this anywhere explicitely), I now have a bad taste in my mouth.

 

Spending this kind of money on a consumer grade headphone shouldn't include this many surprises.

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Nov 2, 2019

Re: Bose NC 700 - Never reaches a solid white LED

It's already been a few hours since connecting to the charger.

LED is blinking all the time.

Using BlitzWolf 5V 2.4A charger.

The same result as if I charged them from ma laptop - LED does not reach solid glow state.

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Re: Bose NC 700 - Never reaches a solid white LED

Hey SayMoon, 

 

Thank you for posting and reaching back out to us today! 

 

The headphones may not be charging correctly as the charger that you are using is to powerful for the headphones and this may damage them, we advise that you use a 5 V DC, 1 A - UL rated power supply to correctly charge the headphones. The cable that was provided with the headphones will charge the headphones correctly if used with the correct power supply. 

 

I hope this helps and look forward to hearing back from you when you have charged the headphones with the correct charger.

 

Kind Regards, 

Hector B 

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Nov 2, 2019

Re: Bose NC 700 - Never reaches a solid white LED

Hi, I'm almost really sorry to tell you this is not correct.

Well, yes, you can just think this might probably be the solution but it is really not.

By the way, tried 5V1A too, no change.

The important value is Voltage - this one is the one which may damage the device.

Amperage is interesting in sense of how much power it can provide.

5V is fine, 2.4A is plenty enough power for such device.

So, this is really not a problem.

I can see Bose just doesn't give a ... Seen people complaining about so many things that I just realized this leads to Nowhere. Literally.

Thank you, you tried your best.

But this is either HW desn't recognize when it is fully charged (bad design) or the firmware just measures/calculates wrongly leading to this situation. 😉

 

Sorry, my English is just good not perfect. But I guess you can understand the core.

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Nov 2, 2019

Re: Bose NC 700 - Never reaches a solid white LED

No reply yet.

Well, tried to charge it via USB-C from my laptop and from my workstation.

Blinking even after a few hours.

Tried it via some of my phone chargers. Those supporting QC3, SC, plain ones, ...

Gues what, no change - still blinking.

 

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Aug 8, 2019

Re: Bose NC 700 - Never reaches a solid white LED

Bose not supplying a charger with $400 headphones is hurting customer satisfaction.  Especially when, as mentioned in this forum, some USB-C chargers like a macbook charger will damage the headphones.  I believe Bose only tested these with a genuine Apple iPhone charger because that's the only thing that worked for me.  Otherwise endless blinking.  Something you would expect from a $30 set of headphones, not Bose.

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Nov 2, 2019

Re: Bose NC 700 - Never reaches a solid white LED

TBH, I got the solid  one with some of my chargers can't remember which one was that right now.

But it was like TRIAL&ERROR wasting my precious time.

Look, if it costs only like 150USD top, I don't bother that much.

BUT LOOK AT THIS!

This is funny. 😄