I was amazed when I initially got these since they are the first of their kind for me. The top 3 things I can remember that they blocked without a doubt are:
- I couldn't hear family members come into my room absolutely at all, they would scare the crap out of me every time.
- I couldn't hear the AC whenever it'd turn back on
- I couldn't hear the airplanes fly over me anymore
Now I bought these for gaming and was insanely disappointed that you can't use your microphone at the same time, but the sound, comfort and noise cancellation were so amazing to me that I didn't return them and genuinely want to keep them. The noise cancellation is subpar right now though and I can't find anything about it. Everyone is complaining about the QC 35 ii noise cancellation and that sounds like the exact same issue I have but I know they have different firmware. The only thing I did myself is I unpaired my mobile device since I initially downloaded the app since that's what the manual said and updated them. But it kept connecting to my phone and PC so I unpaired my phone since I didn't see the point. Now I doubt that caused the issue, but that's literally the only thing I did besides use the headphones regularly. So please tell me what I need to do to get the noise cancellation working the way they used to. I've set it to 10 from the app. I've set it to 10 from the button, doesn't make a difference, it's weak now. I can hear my family members open my door, I can hear the airplanes and AC again. My firmware version is 184.108.40.2064.be3bf4b and it says my product is up-to-date.