Bose NC 700 - Randomly disconnecting
I recently received these headphones as a Christmas gift for use at work, and started using them late last week. However, today I started having issues where the Bluetooth randomly disconnects from the phone. I use headphones at work to listen to music while working on the computer.
The headphones are connected to a Samsung Galaxy S10+, as of the last disconnect, the battery on the headphones was at 15 hours remaining and the phone at 93%. The phone has the latest Android version, and the latest Bose software installed. According to the Bose application, the headphones have the latest firmware.
To fully describe the issue, while playing music, it will randomly play the sound of when the headphones Bluetooth disconnects, and you can audibly hear the noise cancelling stop. When I press the button on the headphones to connect, it will play the tone, and you can hear the noise cancelling start again, and it will then tell you the battery remaining. Then I can go into the phone and start playing music again.
This has occurred three times in the last 2 hours.
Any suggestions? In total, these headphones have been used under 5 hours.