May 22, 2020
It seems it is a software issue, I managed to downgrade mine to 1.3.1 and solved the problem
if you dont wanna risk messing with that stuff you will have to wait till bose put out a software update
May 23, 2020
Same sort of thing is happening to me since the latest update. Headphones turn on, make the startup sound, announce battery life & that they're connected to my phone, but no music can be heard through the headphones. After a few seconds they reboot and it seems to be OK second time around.
However, I've just been listening to some music and after that initial boot / reboot they were fine for a while, then made a loud buzz, rebooted, and when they came back & connected to my phone they refused to play any music.
Only had this issue since the most recent update with the equaliser (that I've never used.)
Phone is a Google Pixel 2 running Android 10, latest update (May 2020).
May 21, 2020
May 25, 2020
I got an update for my Bose sometime in late April/beginning of May, and since then the headphones pairs with my phone (Samsung Galaxy s10+) and Macbook as usual, but after 30-40 seconds it plays a long, high pitched continuous "beep" before it shuts off on itself and restarts. It will sometimes pair with my devices, sometimes not, and usually it will deny playing my music, even though my mac/phone says it's playing music.
My first NC 700 pair had a faulty noise cancelling microphone. They asked for it back. They replaced it. Took about 2-3 weeks. It was alright then. I was still in a physical environment. Did not need headphones all that much. Now, my replacement NC 700 Headphones stopped working all of a sudden. It started blinking red/white. The Bose website, without even going to a live human support agent, said it would give me a replacement, once they receive it back. Great. Another 2-3 weeks (or more since shipping companies are all dealing with delays in this crisis). I had daily scheduled meetings that I was using this for! Why don't they ask for video proof, and just ship out a replacement and then ask me to ship it back?
Anyway, does anyone have any alternate solution for this? I already tried their "reset" option by plugging it in, and holding the power button. I desperately need this as a communication device.
I really wish I had returned my first pair and bought something else the first time around.
Well, I looked around for a safe method. Only thing I could find is a warranty voiding procedure and I did that. I manually re-flashed the firmware using an unofficial method leading to my warranty being void. Great. It is working again though.
So, the problem could have been easily fixed if Bose gave us a true factory reset option or an official way to re-flash the firmware. I hope I don't run into any other issues again.
Jan 20, 2020
Jan 3, 2020
What is the method? I have the exact same issue, and the "safe" factory reset option honestly doesn't even seem to initiate. The feedback as to whether or not I'm even factory resetting is non-existent, and overall I've never in my life used a product that has had as many problems as this. I've had a lot of headphones, and the ANC is really good on these, but the sheer amount of fiddling and general unreliability from these units makes them the worst buy I've made in years.
Oct 31, 2019
I'm affected by this as well with the latest firmware. Powering on just results in an immediate poweroff. Headphones are fully charged. Trying to figure out how to factory reset...