This seems to be a pattern. I was listening this morning and they have gone into the Red White blinking state. Tried many different times to reset headphones with no luck. Tried calling support and hung up after on hour. I have a text in right now waiting for response. These headphones have become an important part to the current remote working scenario. Looking forward to a solution to this issue.
May 26, 2020
Same problem here, and I can't reach anyone capable of providing support in Spain. This is clearly not a premium product as expected...
Curious what you find out. Mine now just power cycle on/off. They are completely unusable now.
They work perfectly fine when I forget the device from my phone's bluetooth list, and I connect them to my computer. The moment I connect them to my phone (Pixel 2xl), it power cycles on/off. I tried connecting them to a different phone (normal Pixel 2) and they work fine as well.
Other Bose products (soundsport earbuds) work fine on my Pixel 2xl.
May 26, 2020
Same issue with my Bose 700 headphones, after only 2 weeks of use. I charged mine up in the morning and used them for a few hours in the afternoon before they simply turned off. Turned them back on to hear the tone, then they automatically turned off again and started flashing red/white.
Reset suggestion was unsuccessful. Can't even get the Bluetooth light to blink before the error lights go on. I'm guessing this is a firmware issue from the latest update, but Bose has not responded with a solution to any post mentioning this common problem.
Waiting to hear from Bose before I submit a warranty return request. I don't want to have to wait multiple weeks to receive a replacement pair of headphones if an update will resolve the issue.
Just to follow-up to my previous comment, I was able to temporarily resolve the issue by following the steps in the last comment in the following link: https://support.google.com/pixelphone/thread/15272074?hl=en
I realize not everyone will have the same device that I have, but it seems there was an issue with the android 10 update on my phone. I'm not sure why it was just the NC700's that were affected.
Jan 12, 2020
WoW, Seems like this is a common issue. Still, no reply to emails from Bose local website, and the worst part is the phone number mentioned doesn't even in working condition (Telco automated message, plz check the number you've dialled)
Jan 28, 2020
I would like reply according to your problem instead of Bose.
I am deeply sorry to hear that you are experiencing some issues with your Noise Cancelling Headphones 700 and would love to assist you further.
I had this problem too. Moreover, my local support still not reply my email even phone call (waiting for 2 weeks). All I did is downgrade firmware from 1.4.12 to 1.3.1.
Not only you facing this problem a lot of users on Reddit are also.
Bose spend 6 months to release full of bugs firmware 1.4.12.
As a result, they might spend further 6 months for the new update.
Same issue here, looking to find a fix for this issue. No reply after submitting a text request at noon today. AngryPug please share process for downgrading to previous version.