Josue Phillips
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Nov 12, 2019

Re: Bose NC 700 - Unable to update to latest firmware.

I was a technical support specialist for Dell-Alienware and then Intel, I know the workaround and how to properly install and run a firmware update, this is not an issue at all for me. But honestly is very frustrating that this is supposed to be the top of the line product in the market and so far is not working as expected. 

Charlotte_G
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Re: Bose NC 700 - Unable to update to latest firmware.

Hello Josue,

 

Thank you for your post and welcome to the Bose Community.

 

I'm truly sorry that you have been experiencing these quality issues with your new NC Headphones 700. I'd love to assist you with this.

 

Firstly, may I ask the OS X version of your Mac?

 

Warm regards,

Charlotte G 

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Josue Phillips
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Nov 12, 2019

Re: Bose NC 700 - Unable to update to latest firmware.

Hi, thanks for your quick response. 

 

It would be macOS Catalina Version 10.15.1.

 

I disabled the firewall and removed the popup blocker. Tested in 3 different environments: iPhone 11 Pro Max-Bose Music app, Firefox 70.0.1 and Google Chrome Version 78.0.3904.97 - I charged the headphones to the maximum and the issue persists. 

Charlotte_G
Moderator

Re: Bose NC 700 - Unable to update to latest firmware.

Hello Josue,

 

Many thanks for confirming this!

 

Could you please try the following options to open the Bose Updater. On the computer, go to System Preferences > Security & Privacy > General tab. Under Allow apps downloaded from, select App Store and identified developers. If the Bose app is shown in this section with an Open Anyway button, click the button.

 

Let me know if this is possible for you.

 

Warm regards,

Charlotte G 

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Josue Phillips
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Nov 12, 2019

Re: Bose NC 700 - Unable to update to latest firmware.

That was one of the first things I checked, but I just checked again and the issue persists. The update goes to 1% after a couple of minutes loading and then it fails. 

Rishi1279
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Nov 13, 2019

Re: Bose NC 700 - Unable to update to latest firmware.

I was facing the same issue as you're facing... i let the app on ios keep running & in sometime it gave a message of firmware update... maybe you got to keep the headphones down for sometime n let the app run on your phone...

Josue Phillips
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Nov 12, 2019

Re: Bose NC 700 - Unable to update to latest firmware.

Bad news, the issue persists and now the app doesn’t connect the device, neither Bose music or Bose radar. It detects it but doesn’t connect. 
here are the troubleshooting steps performed already:

1. Press and hold the power/Bluetooth button until it disconnects all devices and is ready to pair a new device = issue persists 
2. turn off device and turn back on = issue persists

3. delete the apps and download them again = issue persists

 

This is getting very frustrating, I am about to go and return this headphones and get the Sony M3, it’s getting very ridiculous.

Charlotte_G
Moderator

Re: Bose NC 700 - Unable to update to latest firmware.

Hello Josue,

 

When you have cleared the pairing list, have you also delete the headphones from the Bluetooth device list on the connected device? Please do this and also make sure you delete the LE- profile. 

 

Warm regards,

Charlotte G 

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Josue Phillips
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Nov 12, 2019

Re: Bose NC 700 - Unable to update to latest firmware.

Yes, I cleared the devices from the Bluetooth preferences, also the LE profile. 


The solution was to return them, it's so ridiculous that the "top of the notch" headphones have so MANY issues out of the box, your quality department for hardware and software need some serious evaluation, just look it up, HUNDREDS of people having this same issue and returning their products, HUNDREDS, is all over the internet! 

 

I called Tech Support and that was it, it's an outsourcing service who knows where, extremely unprofessional and at the end of the call the agent told me: Sir, please hang up and I will call you right away, because I am having connection issues and I cannot hear you. Of course, he never called. SHAMEFUL! 

 

In the case you are planning to get the Sony's M3, I did, they are better and the software is way more stable, but if you need the headphones for work, to make calls and communicate, they are absolute GARBAGE, the ANC for calls don't work at all. I returned them as soon as I went to their community and realized there are HUNDREDS of people returning them for this matter. 

 

Long story short, the "top of the notch" headphones, Bose 700 and Sony M3 need serious improvements, both products have unsolved issues and HUNDREDS of customers completely frustrated. 

 

MzGreen
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Dec 17, 2019

Re: Bose NC 700 - Unable to update to latest firmware.

Just unboxed mines. Same issue. Could not update via app. Iphone 8 Plus.

this is really shame.