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Sep 9, 2019

Bose NC 700 - Unable to use with Ubuntu 19.04

I wish to use my Bose NC 700 headphones wirelessly with my laptop which runs Ubuntu 19.04. However, I am unable to get it to pair. Looking at the Bluetooth menu in the settings panel, the headphones seem to be getting detected, but nothing happens upon initiating the pairing (by clicking on the name of the device in the menu). A circle just spins for a while next to the device name before stopping.

 

The device works when connected using the headphone jack. It also works correctly on a Windows 10 machine (both in wired and wireless modes).

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Feb 26, 2019

Re: Bose NC 700 - Unable to use with Ubuntu 19.04

Hi there @MystikNinja and welcome to the Bose Community!

 

Thank you for taking the time to post. I'd be happy to look into this for you!

This sounds like your Ubuntu (Linux) device may be missing the drivers that this needs to play the device. I would recommend that you check for, and update your Bluetooth drivers for this device!

 

I would also suggest you give your device every chance to find the drivers manually, and update your headset along the way 😊!

Using the USB-A-->USB-C cable for the headset, please connect the headset to your Linux device if possible. This may prompt you to install drivers, and if so, please do!

While connected, please head to our updater website, and follow the instructions to ensure that your headset is up to date.

 

Please get back to me to let me know how you get on or if you have any questions!

Liam W - Community Support

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Sep 9, 2019

Re: Bose NC 700 - Unable to use with Ubuntu 19.04

Hi @Liam_W, connecting the USB-A -> USB-C cable to the Linux device did the trick. I saw the custom name for the device (rather than the generic LE-Bose NC 700 Headset name) show up in the list of Bluetooth devices, and upon disconnecting and initiating pairing mode on the headset, I was finally able to connect it :-). Thanks for the tip.

 

The updater website doesn't seem to have software which would run on Linux, unfortunately.

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Sep 13, 2019

Re: Bose NC 700 - Unable to use with Ubuntu 19.04


@MystikNinja wrote:

I wish to use my Bose NC 700 headphones wirelessly with my laptop which runs Ubuntu 19.04. However, I am unable to get it to pair. Looking at the Bluetooth menu in the settings panel, the headphones seem to be getting detected, but nothing happens upon initiating the pairing (by clicking on the name of the device in the menu). A circle just spins for a while next to the device name before stopping.

 

The device works when connected using the headphone jack. It also works correctly on a Windows 10 machine (both in wired and wireless modes).


 

Similar problem here, with the difference, that I don't have Windows. I'm in a Linux only environment.

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Feb 26, 2019

Re: Bose NC 700 - Unable to use with Ubuntu 19.04

Hi Mike, and welcome to the Bose Community!

 

I'm sorry to hear that you're having similar issues here and would be happy to advise!

Can I ask if your computer was able to install any new drivers when you connected the USB-C cable as suggested above, which resolved this for MystikNinja?

 

You noted that you don't have a windows device available. If there were no drivers installed when you connected this, can I confirm that the headset does also work for mobile device(s) that you may be able to use here?

 

Please return to me when you can!

Liam W

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Sep 13, 2019

Re: Bose NC 700 - Unable to use with Ubuntu 19.04

Hi Liam

thank you for your quick reply.

Yes, the NC700 works fine with my Android phone (I'm not using any Bose app with it though)

Connected to the mobile phone via bluetooth i can use it to make phone calls and to listen to music/audio books etc.


My laptop does not load any drivers when I attach the phone via USB, it just detects it as a USB HID device,

not as an audio input/output device

 

This is the kernel output:

[Fri Sep 13 22:59:57 2019] usb 3-6: new full-speed USB device number 8 using xhci_hcd
[Fri Sep 13 22:59:58 2019] usb 3-6: New USB device found, idVendor=0a12, idProduct=4010, bcdDevice=15.23
[Fri Sep 13 22:59:58 2019] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0
[Fri Sep 13 22:59:58 2019] hub 3-6:1.0: USB hub found
[Fri Sep 13 22:59:58 2019] hub 3-6:1.0: 4 ports detected
[Fri Sep 13 22:59:58 2019] usb 3-6.1: new full-speed USB device number 9 using xhci_hcd
[Fri Sep 13 22:59:58 2019] usb 3-6.1: New USB device found, idVendor=05a7, idProduct=40fc, bcdDevice=12.00
[Fri Sep 13 22:59:58 2019] usb 3-6.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[Fri Sep 13 22:59:58 2019] usb 3-6.1: Product: Bose Goodyear
[Fri Sep 13 22:59:58 2019] usb 3-6.1: Manufacturer: Bose Corporation
[Fri Sep 13 22:59:58 2019] usb 3-6.1: SerialNumber: X920008CB10xxxxxxxxxxxx
[Fri Sep 13 22:59:58 2019] input: Bose Corporation Bose Goodyear Consumer Control as /devices/pci0000:00/0000:00:14.0/usb3/3-6/3-6.1/3-6.1:1.0/0003:05A7:40FC.0003/input/input20
[Fri Sep 13 22:59:58 2019] hid-generic 0003:05A7:40FC.0003: input,hiddev0,hidraw2: USB HID v1.11 Device [Bose Corporation Bose Goodyear] on usb-0000:00:14.0-6.1/input0


Cheers

Mike

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Re: Bose NC 700 - Unable to use with Ubuntu 19.04

Hello Mike,

 

Thanks for getting back in touch. 

 

With regret, we cannot guarantee support for Linux as it is not a tested, nor supported OS for the Noise Cancelling Headphones 700. 

 

As you can see above, there is a chance support can be achieved (as per the above previous poster) however, this is not something we can ultimately assist with. 

 

Moving forward, I would recommend ensuring the headphones are fully up to date by updating the firmware using the Bose Music app on a smartphone, then, I would recommend checking out this (third party) link for information regarding how to use Bluetooth headphones with Ubuntu. 

 

I hope this information serves you well. 

 

Kind regards, 

 

Jeff G 

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Nov 10, 2019

Re: Bose NC 700 - Unable to use with Ubuntu 19.04

Hi,

 

I had a similar problem with the Bose 700 on my Dell M3800 with Ubuntu 16.04 LTE (Sorry I just like 16.04 😉 ). I got them to work by installing Blueman and use it to pair the headphones instead of using the default Bluetooth manager. 

 

Hope this helps!

 

- Marco

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Jul 7, 2020

Re: Bose NC 700 - Unable to use with Ubuntu 19.04

It's working for me, after following the following instruction:

 

1. Get back to a clean state

I would recommend to clean up you past attempts to pair:

  • On Ubuntu, remove the headphones from the Bluetooth paired list.
  • If you can, deactivate Bluetooth on other surrounding devices to make sure they won't interact.

2. Deactivate Bluetooth LE

Edit Bluetooth configuration file:

sudo nano /etc/bluetooth/main.conf 

Replace:

#ControllerMode = dual

with:

ControllerMode = bredr

Restart Bluetooth:

sudo service bluetooth restart

Pair

  1. Make sure the headphones are in pairing mode.
  2. Pair with System Settings > Bluetooth
  3. Select & test the headphones in System Settings > Sound. You may want to choose High Fidelity Playback (A2DP Sink) for high playback quality.
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Sep 9, 2020

Re: Bose NC 700 - Unable to use with Ubuntu 19.04

I was able to get this to work through the Bose Music app on my iPhone. Once I went through the entire setup, I was able to add my Ubuntu 20.04 machine through the app, and it paired to my headphones