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Denfor
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Jul 22, 2021

Bose NC 700 Volume is now too low while Bluetooth connected to my Samsung Smart TV. Please help

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

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What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

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1 ACCEPTED SOLUTION

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Tegan_M
Moderator

Re: Bose NC 700 Volume is now too low while Bluetooth connected to my Samsung Smart TV. Please help

Author Accepted Answer selected by Denfor

Hello,

 

Thanks for reaching out to the community. 

 

Sorry to hear that you are experiencing low audio whilst connected to your TV. Does this occur when connected to other devices?

 

Have you also got your audio level set to high on the TV?

 

Have you tried any further troubleshooting steps? If so, do let us know what you have already performed. 

 

I look forward to hearing from you.

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3 REPLIES 3
Tegan_M
Moderator

Re: Bose NC 700 Volume is now too low while Bluetooth connected to my Samsung Smart TV. Please help

Author Accepted Answer selected by Denfor

Hello,

 

Thanks for reaching out to the community. 

 

Sorry to hear that you are experiencing low audio whilst connected to your TV. Does this occur when connected to other devices?

 

Have you also got your audio level set to high on the TV?

 

Have you tried any further troubleshooting steps? If so, do let us know what you have already performed. 

 

I look forward to hearing from you.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started. And don't forget to check out our new and improved Community Ranks and Rewards!

View solution in original post

Denfor
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Jul 22, 2021

Re: Bose NC 700 Volume is now too low while Bluetooth connected to my Samsung Smart TV. Please help

I use my NC 700 headphones only for TV listening using Bluetooth. They worked perfectly for months but now all of a sudden the volume is way too low even at max level. 
please help. 

Liam_G
Moderator

Re: Bose NC 700 Volume is now too low while Bluetooth connected to my Samsung Smart TV. Please help

We will love to help you Denfor! 

I would recommend that you try a reset on the headphones to refresh and reboot the system. You can do this by following the steps on our support website here
Once reset, pair up to your TV and test them again, I would also recommend testing the headphones with a different device as well just to be sure. 

Let me know how you get on. 

Looking forward to hear from you! 

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