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Jan 20, 2020

Bose NC 700 beeping noice

Hi,

Every time I pause or turn off my music, my headphone starts making a silent but irritating beeping noise. The only way to make it stop is to restart the music or to lower the noice cancelling level.

 

Any similar experience? Any hint on how to fix this?

 

thx

4 REPLIES 4
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Moderator

Re: Bose NC 700 beeping noice

Hello Vaultboy, 

 

Thanks for reaching out via the Bose Community. Welcome to the site! 

 

I'm sorry to hear you are having an issue with your Noise Cancelling Headphones 700. I'd be happy to help you today. 

 

To give me a better insight, can you please confirm: 

 

  • Does the issue occur when you pair to other devices?
  • Is the sound only audible while they are being worn (through the earcups) or is it an electronic sound you hear even if the headphones are not on your head?
  • Have you tried unpairing the headphones from your device?
  • Have you tried updating the firmware?

Finally, can you please provide a video/audio example of the beeping? 

 

I'll look forward to your reply. 

 

Kind regards, 

 

Jeff G - Community Support

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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Jan 20, 2020

Re: Bose NC 700 beeping noice

Hello Jeff G,

 

Thank you for replying.

 

to awnser your questions:

  • Yes
  • Yes the sound is only audible while I am using them
  • Yes, I even tried deleting the app and resetting the headphones
  • Yes

 

I tied to record it but its barely audible

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Moderator

Re: Bose NC 700 beeping noice

Hello Vaultboy, 

 

Thanks for getting back in touch and thanks for answering the questions. 

 

As this is not a common issue, I would encourage you to reach out to local support in your region to discuss your options for service. Details can be found here.

 

Kind regards, 

 

Jeff G 

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New to the community? Check out our Community Guidelines and How to use the Bose Community for helpful hints on getting started.
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Mar 28, 2020

Re: Bose NC 700 beeping noice

My Bose NC 700 have started beeping as of last night. The sounds are hard to describe so bare with me... The sounds are like a form of popping noise, that last for 30 to 60 seconds, and occur at random times and not limited to if I pause or play audio. The popping noise itself is closer to the sound of what a paintball machine sounds upon impact or what bubble wraps sound upon being popped.

 

I also have the latest firmware installed.

 

These pair of headphones are my study headphones due to the noise cancellation they provide. This popping noise is interfering with my focus when I am in the midst of studying. I understand these headphones are new and defects like this will occur.

 

Edit: The noise does occur with other paired devices.

Second Edit: The noise is now that of a breeze of wind - the noise changed after I repaired the headphones followed by later the popping sound.