Mar 30, 2020
I have been using my NC700 headphones for about 6 months and one day while I was charging them, not sure how long they charging for, but I started to smell something but could figure out where it was coming from until I went to unplug my charging cord from the headphones and noticed the plastic around the charging port and the foam on the ear pads were melted and I could smell the plastic was burnt. And now my headphones will not charge. And since my mom won these during a raffle at a casino I don’t have any paperwork or receipts for them. I went ahead and opened up the right side where the charging port is and removed the burnt part. Can I order this part somewhere and just put it in so I can use my headphones again! Thanks
I am very sorry to heat you have had this experience!
For your safety, please do not continue to use or charge your headphones. Please contact your local support team regarding this. You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country.
The health of our customers, employees, suppliers and partners is a top priority for Bose. As we work through the impact of the coronavirus disease (COVID-19) you may experience longer waiting times than expected. We sincerely apologize for any inconvenience this may cause. Please check the Bose Support website, where you will find a number of options that may help address your need. Thank you.