Bose NC 700 not connecting for calls on Android
I've been enjoying these headphones for a few weeks now and they generally work very well, however I've recently started having an issue with using the headphones to make calls on my Android phone.
I generally pair the headphones to my laptop and my Android phone at the same time. This has worked well and I've been able to make and take calls using the headphones for audio without any issues. About a week ago, I noticed that my phone wasn't connecting to the headphones when making/taking phone calls - pressing the bluetooth option in-call wouldn't do anything.
When I came off the call I noticed that in Bluetooth settings it said the headphones were only 'Connected for audio' not 'Connected for calls and audio' as it had previously been. Furthermore, when going in to the bluetooth settings for the headphones in Android OS the 'calls' slider could not be set to 'On'. See below for screenshots showing what I mean:
Yesterday I unpaired the headset and re-connected to the Android phone and call connectivity came back. However this morning it seems to have gone again. Unpairing and pairing again does fix it but I don't want to have to do this every time I want to use the headphones to make a call!
- Headphone firmware updated to latest v 220.127.116.114.55bc538
- Phone is Samsung Galaxy S10+ running Android 9 with latest updates applied (EE UK)
- Phone successfully connecting to Bose app on phone
Is anybody else having these issues?