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Aug 10, 2019

Bose NC 700 notifying wrong battery status

When I turn them on the first time after charge, the voice tells me the battery status from the time before I started charging the headset.

It's not a big thing, but it's a bug.

The first time I experienced it, I was stress about because I was going on a longer journey, and needed the headset fully charged. 


Re: Bose NC 700 notifying wrong battery status

Hello Ommis, 


Thank you for notifying us of this bug that you are experiencing. Could you please try a few steps to prevent this from happening for me? 


1. Go to http://btu.bose.com on a computer and update your headphones software.


2. Perform a product reset, to do this:

- Disconnect all cables from the headphones.

- Connect one end of the USB cable to a USB-A wall charger or computer that is powered on.

- Press and hold the Power/Bluetooth® button while connecting the small end of the USB cable into the USB-C port on the right earcup.

- Release the Power/Bluetooth button after 2 seconds.


3. Clear the Bluetooth device list on the headset by pressing and holding the Bluetooth button until you hear 'Device list cleared'. 


I look forward to hearing how you get on. 


Kind Regards, 

Vicky W - Community Support