Hey Masdown,
Sorry to hear about your experience with your new NCH700. I would love to look into this further for you today.
I would recommend starting with attempting to charge the headset via a different power outlet to ensure that it is correctly charging. Once you have checked this we should perform a standard product reset by following these steps below:
- Disconnect all cables from your headphones
- Connect the larger end of the USB charging cable to a wall charger or a computer that is powered on
- On the headphones, press and hold the Power/Bluetooth button while connecting the smaller end of the USB cable to the right earcup. The Power LED should quickly blink twice
- Once connected, release the Power/Bluetooth button after two seconds.
I look forward to hearing back from you with the result of these steps and look forward to seeing you around the community.
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