Frustrated700User
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Aug 14, 2019

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

I have tried EVERYTHING 

have latest app version, firmware redid install and connect a 100 times. How could BOSE have released such a a buggy app? If I can it figure this out soon it’s going back. Unbelievable. 

MikeH58
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Jun 17, 2018

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

Have you checked the posts regarding removing the NC700 from your device(s) Bluetooth settings before trying to re-connect with the app?

KogMC
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Aug 3, 2019

Bose music app issues with nc 700

Hello,

I am very much wanting to purchase the bose NC 700 headphones but I have head and read reports of the headphones not being able to connect to the app (all the negative reviews have this issue in them). This is shown in this video by Unbox Therapy (https://www.youtube.com/watch?v=7DMDA5pde-0).

I have read reviews and seen videos that the equivalent sony headphones have a good app but I would much prefer the bose because of the build quality, noise cancellation, and name but I might be pushed over if the app is an issue. 

Will the app be fixed soon? I will buy them as soon as they come out in Australian stores if it is. If it helps, I have a Samsung s10+ so is on android. 

Thank you very much for your help!

KogMC

Bose Noise Cancelling 700 (USA Link) - https://amzn.to/2YXzKZvBose Noise Cancelling 700 (International) - https://geni.us/g8t0The Bose Noise Cancelling 700 h...
Liam_W
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Feb 26, 2019

Re: Bose music app issues with nc 700

Hi there @KogMC and thanks for reaching out!

 

I understand your concerns with our app, and we hope to deliver an experience that you're happy with!

Please check out this thread when you have the time. This thread shows that we have recently updated the app to increase the stability, and we constantly monitor the performance of the app to ensure that users receive the best performance possible!

If you do decide to purchase this product, you can always reach out to dedicated support teams from our website; by reaching out to us through social media, or asking a question here on the Community - we're always more than happy to help 😊!

 

Ultimately the decision to purchase this or not is up to you, and I would recommend that, if you are still unsure when you purchase this product, that you keep an eye on the return period of the product from the store to be 100% sure that you're happy with the product and performance.

 

I hope this helps, and please follow up with any questions if needed!

Liam W - Community Support

Spasl
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Aug 17, 2019

Unable to activate Bose 700 headphones

Hi

Just bought Bose 700 headphones. While the music app appears to identify the headphones and connect- it wont do the initial activation...

how do I fix this? Thanks for any help

bursie
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Aug 17, 2019

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

Have done all the removal steps, and once re-connected, it fails when "activating" the product - it still plays music through the iPhone music app, but I can't connect to Bose Music, which is really disappointing, especially considering everyone else has the same issue and no resolution.

Hector_B
Moderator

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

Hi Bursie, 

 

Thanks for posting and welcome to the community. I am sorry to hear that you are having this issue and appreciate the troubleshooting steps that you have attempted so far! 

 

Can you please attempt to delete and reinstall the application as well as ensuring that you don't have any kind of Wi-Fi assist enabled inside your device's settings? 

 

I look forward to hearing back from you regarding this! 

 

Kind Regards, 

Hector B 

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Poppers
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Jul 7, 2018

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

I too had trouble with the Bose Music App on my IPad Pro trying to connect the 700 headphones. I was hesitant to deleting the app because I have a Soundbar 700 with bass 700 and satelitte speakers already working fine with the app. My headphones would connect with my Samsung Galaxy S5 and my iPad Pro just fine. The only problem was with the Bose Music App. All software and firmware are up to date.  I tried for two days and gave up. But when I opened the app today on my iPad Pro and turned the headphones on it connected to the Bose Music just fine. I was able to set presets for noice cancelling.  My only question now is can I link the headphones to my Soundbar 700? So I can listen to the the tv in other rooms while I may be cooking etc,? Thanks much,

Michael

charliebigpot
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Jan 4, 2019

Noise Cancelling Headphones 700 - Android App setup

I see lots of posts about iOS users not being able to connect the 700s to the Bose app, same goes for Android (at least version 9.1.0).

1) Is there any way of checking for firmware updates without the Bose app?

2) How do you guys even release a product that can't be connected through your own app on multiple platforms!? I don't expect to be a beta tester when I buy Bose.

Vicky_W
Moderator

Re: Noise Cancelling Headphones 700 - Android App setup

Hello, charliebigpot, 

 

Thanks for reaching out and welcome to the Bose Community Forums. 

 

I am sorry that you are having issues connecting your headphones to the app. I would suggest trying the troubleshooting steps mentioned in this thread to look to resolve your issues. 

 

To answer your questions, you can update the headphones at btu.bose.com without using the app. 

 

I hope this helps! 

 

Kind Regards, 

Vicky W 

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!