MikeH58
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Jun 17, 2018

Re: Bose NC Headphones 700 - Unable to connect to APP and Switching between Phone and Computer

I thought you could only switch between 2 devices hence the button to swop🤔

Circa1962
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May 20, 2017

Re: Bose NC Headphones 700 - Unable to connect to APP and Switching between Phone and Computer

The app allows up to 6 or 8 (I don't recall). Personally, I have 3. The button was a good suggestion though. 

MikeH58
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Jun 17, 2018

Re: Bose NC Headphones 700 - Unable to connect to APP and Switching between Phone and Computer

I don’t think the app has anything to do with swopping from one device to another. Apart from when I first set up a Bose device I never use it apart from software updates etc.

ouing
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Apr 1, 2020

Re: Bose NC Headphones 700 - Unable to connect to APP and Switching between Phone and Computer

Yes I agree, when the setup is done, don't touch anything except the power button and you are good to go. But don't touch anything else, the app isn't there to help you. That's bad because the app is visually helping to connect/remove devices, configure noise canceling button etc. But as long as only two devices max are connected, I agree you are fine without the app. That's bad because they are providing an app that is not working as intended, after more than a year it appears...

cpreveza
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Apr 7, 2020

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

Is this issue solved? I'm having challenges stay connected to and using the music app.

ouing
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Apr 1, 2020

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

No, the issue is not resolved. Once connected and configured, the headphone works well with my iPhone and my MacBook computer, but connecting the Bose app is kind of random... Power ON/OFF and noise canceling are the only reliable fonctions. Which is the primary usage of this product, to be honest!

BCM1278
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Apr 7, 2020

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

Not fixed pathetic at this point 

Dave170
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Oct 25, 2019

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

Hi there

I tried what @Yashwant suggested but has no luck. I also tried all of the suggestions on your trouble shooting page but this hasn’t worked either. What do I try now? I have also had trouble with static while on telephone conversations making it impossible to continue on calls - not sure if these problems are related. 
thanks

dave 

 

Vicky_W
Moderator

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

Hey Dave170, 

 

I'm sorry that you are having this issue. Can I please confirm what phone you have and if you have tried using a secondary phone at all? 

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cbrady23
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Apr 21, 2020

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

This is pretty annoying. These things were expensive and they don't work. Extremely frustrating. I have an iphone 7 and they worked for like 5 minutes. Now it keeps trying to connect, asks me to "Select an Accessory" then it fails. It's funny because the phone is bluetooth connected to the headphones, but the app can't figure it out.