bpunsky
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Dec 27, 2020

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

A year and a half later and this is still happening with my new NC 700s. This is really unbelievably bad software malpractice, and I'm not surprised so many people are saying to switch to other brands. I'm very reluctantly considering returning the headphones myself if I can't get this resolved.

 

I've tried everything suggested in this thread and more to get the app on my Pixel 3A XL to connect. I have reset the headphones multiple times, disconnected all bluetooth connections, reset the bluetooth device list, turned it off and on, charged it fully, restarted my phone, reset my phone's bluetooth/wifi/cell settings, reinstalled the app multiple times... Everything you could imagine short of factory resetting my phone itself. I'm out of new ways to troubleshoot this and patience is wearing thin. It shouldn't be this painful to get such a high-end product to work, considering that the app is needed for a lot of features, and with well over a year since launch there's no excuse for why this hasn't been fixed. I might think it was just my bad luck if not for the still-active 29 page thread full of people on both major phone OSes complaining about the same exact pattern of problems. It seems anyone whose problems were solved in this thread, their problems were solved in a very hit-or-miss ad-hoc fashion. And I wonder how many people's problem was never solved, how many ended up returning their products.

 

Now, if it's of any use, when the app tells me that it failed to connect to the headphones, it usually pops up with an android system toast saying that the connection failed due to an "incorrect PIN or passkey". This might have to do with the million or so notification pop-ups from the android system asking me to connect the headphones - which I'll grant is probably google's fault, not yours. But it happens a lot during the Bose Music app connection process, suggesting that the device's bluetooth is disconnecting and reconnecting a lot during the process.

metalconcerto
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Dec 21, 2020

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

I hear you my friend. Bose is a great company that makes quality products but this is a little too much. Updating the app or resolving this connection problem shouldn't be a year and a half process. I returned mine and waiting for refund. I still want Bose NC products but many of them are out of stock. So I guess I would really have to look for other brands.

5Alive
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Jan 12, 2021

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

I can NOT link my 700 with my iPhone!!! WHAT ARE THE INSTRUCTIONS FOR THIS!!!

GANYMEDE
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Jan 20, 2021

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

I had problems connecting my phone Huawai P20 Lite to the bose 700s involving the Bose music app. After trying various recovery options in the posts. I discovered the headphones would connect through bluetooth with my computer. So I deduced it was something to do with my phone. I rebooted the phone and that solved the connection problems.

Hope this is some help.

lolo_leslie
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Jan 27, 2021

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

Hi There, I am having the same issues as above. I can COnnect to my iMac and my Pixel Phone, but not via the Bose Music App. I have tried doing what Yashwant suggested above but still no luck. When I open the Bpse music app and it starts searching for a few seconds. I then get a page that says 'Don't see your product?' I select my product (NC 700s). then I get the 'Connecting to your Bose NC 700s' screan. I have been following all the instructions on this page but it never changes page to symbolise that its found my headphones. I have tried without being already connected to my phone as well as already being connected to my phone. I haven also tried uninstalling the app and reinstalling it. I have tried clearing the bluetooth connection memory (forget) from my phone as well as clearing the known connected devices from the headphones itself.

Are these faulty or am I missing something?

nmalik
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Jun 4, 2021

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

Such a shame. Bought near pair of Bose 700 headphones and now unable to connect to Bose Music OR Bose Connect application. Such a bad experience as a Bose user, i would have expected that app will connect seamlessly. After trying for like 20 times, updating the Bose software as well after connecting via PC, i am still not able to connect to Bose app. 

boss2boss
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Jun 1, 2021

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

Hi, I bought the headphone few days ago. Never be able to get it connected to Bose Music on my iPhone and use the features available via the app. Tried the suggestions already. Also tried to connect via iPad. Same "Uh-oh We're having trouble connecting to your product. Please give it another try." error message on both devices.

 

So as of today, the issue still has not been resolved? Considering to return it for a full refund or ask for a replacement. If it has not been fixed, no point to waste time to ask for a replacement and fail again. Anybody please comment on the current status. Thanks

Vicky_W
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Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

@boss2boss, I am sorry to hear this and would love to help you get this resolved so you can enjoy all the features your headphones have to offer. Could you please confirm which specific troubleshooting you have tried so that I do not duplicate any steps?

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boss2boss
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Jun 1, 2021

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

Hi Vicky_W,

 

I tried:

 

  • Remove/Unpair your headphone from all devices 
  • Clear your pair list. Long press of the Bluetooth/Power icon omn headset.
  • Open Music app and start headset. Select the product and choose your headphone

 

In addition to the above steps, I also deleted and reinstalled both Bose apps along with trying iPad in addition to iPhone.

Vicky_W
Moderator

Re: Bose NC Headphones 700 - Unable to connect to Bose Music app

@boss2boss, thanks for confirming that for me.Could you please try the and update the firmware on your headphones. To do this, go to http://btu.bose.com on a computer and update your headphones software. 

 

Let me know how you get on!

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